Assistant Executive Housekeeper at Desert Rose Las Vegas Resort

MasterCorp•Las Vegas, NV

About The Position

The Assistant Executive Housekeeper (AEH) is a second-level manager who helps manage site housekeeping operations and supports quality standards and timeliness goals by directing team members. The AEH is fully responsible for site operations when the Executive Housekeeper is absent. The role assists the Executive Housekeeper with meeting the site budget, maintaining positive working relationships with clients and associates, ensuring team members follow established standards, and maintaining site assets. The position may also be assigned additional tasks by MasterCorp Management.

Requirements

High school diploma or equivalent combination of education and experience.
Two years of experience directly related to the job with progressive responsibility.
Proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication skills.
Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
A valid driver’s license is required for certain locations.
Ability to perform the essential functions of the position, with reasonable accommodations as applicable.
Ability to meet the physical requirements of the role, including frequently standing, walking, pushing, pulling, moving, lifting up to 25 lbs, bending, reaching, and repetitive motions, and occasionally ascending or descending.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish is a plus.

Responsibilities

Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors.
Adjust employee work assignments based on operational needs and callouts.
Monitor daily work hours to ensure compliance with budgeted hours.
Follow the site leader’s directives in their absence.
Promote urgency across the team to ensure units are turned on time.
Inspect rooms and common areas for cleanliness and arrange re-cleaning when needed.
Conduct weekly report cards for housekeeping staff and MSI reports for supervisors.
Foster an engaging and inclusive workplace culture and respond to associate concerns, directly or by referring them to others.
Provide ongoing performance feedback and coach housekeepers to meet productivity standards.
Enforce policies and procedures; assist with performance management, coaching, counseling, performance reviews, and recommendations for discipline or termination.
Schedule and facilitate MasterTalk and STS sessions in accordance with SOPs; conduct weekly supervisor training meetings and monthly meetings with all staff.
Finalize the day in the Mastermind system and use MasterMind Mobile to update room status for all Housekeepers and Supervisors.
Interview, select, onboard, and orient new team members; ensure 7-Steps to Clean training is delivered according to guidelines.
Build rapport with resort management and attend resort meetings.
Manage inventory, conduct weekly counts, and order replenishments.
Report unit maintenance issues and maintain vehicle maintenance logs.
Assist in resolving guest complaints promptly.
Conduct safety meetings and ensure staff follows daily safety rules and procedures.
Handle workers’ compensation issues and reporting.
Work irregular hours and comply with Resort Operations 15 Non-negotiables.
Perform other duties as assigned.