Assistant Executive Housekeeper at Desert Rose Las Vegas Resort

MasterCorp, Inc.•Las Vegas, NV

4d•$45,000 - $56,250

About The Position

The Assistant Executive Housekeeper (AEH) is a second-level manager who helps manage site housekeeping operations and meet quality standards and timeliness goals by directing team members. The AEH is fully responsible for site operations when the Executive Housekeeper is absent. The position assists the Executive Housekeeper with meeting the site budget, maintaining positive relationships with clients and associates, ensuring team members follow established standards, and maintaining site assets. The role involves creating schedules, assigning and adjusting work, monitoring hours and productivity, inspecting rooms and common areas, supporting staff performance and development, hiring and onboarding team members, managing inventory, reporting maintenance issues, and addressing guest complaints. The AEH also conducts safety meetings, handles workers’ compensation reporting, attends resort meetings, uses MasterMind Mobile for room-status updates, and works irregular hours. Travel is rare, averaging 5% quarterly. The listed salary range is $45,000–$56,250, based on skills, qualifications, and experience.

Requirements

High school diploma or an equivalent combination of education and experience.
Two years of directly related experience with progressive responsibility.
Proven track record of driving strong performance and key field-operations metrics.
Effective written and verbal communication in English.
Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
Valid driver’s license required for certain locations.
Ability to meet the physical requirements of the position, including frequently standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and repetitive motions, and occasionally ascending or descending.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish is a plus.

Responsibilities

Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors.
Adjust employees’ work assignments based on operational needs and callouts.
Monitor daily work hours to ensure compliance with budgeted hours.
Follow the site leader’s directives in their absence.
Promote urgency across the team to ensure units are turned on time.
Inspect rooms and common areas for cleanliness and arrange re-cleaning when needed.
Conduct weekly report cards for housekeeping staff and MSI reports for supervisors.
Foster an engaging and inclusive workplace culture and respond to associate concerns, directly or by referring them to appropriate support.
Provide ongoing performance feedback, coach staff toward productivity standards, and assist with coaching, counseling, performance reviews, discipline recommendations, and termination recommendations.
Enforce established policies and procedures.
Schedule and facilitate MasterTalk and STS sessions in accordance with SOPs; conduct weekly supervisor training meetings and monthly staff meetings.
Finalize the day in the Mastermind system.
Interview, select, onboard, and orient new team members; ensure 7-Steps to Clean training is delivered according to established guidelines.
Build rapport with resort management and attend resort meetings.
Manage inventory, conduct weekly counts, and order replenishments.
Report unit maintenance issues and maintain vehicle maintenance logs.
Help resolve guest complaints promptly.
Conduct safety meetings, ensure staff follow safety rules and procedures, and handle workers’ compensation issues and reporting.
Use MasterMind Mobile to update room-status information for housekeepers and supervisors.
Comply with Resort Operations 15 Non-negotiables.
Perform other duties as assigned and work irregular hours.