Assistant Executive Housekeeper

MasterCorp, Inc.•Pagosa Springs, CO

23h

About The Position

The Assistant Executive Housekeeper (AEH) is a second-level manager who helps manage site housekeeping operations and directs team members to meet quality standards and timeliness goals. The AEH is fully responsible for site operations when the Executive Housekeeper is absent. The role assists the Executive Housekeeper with meeting the site budget, maintaining positive relationships with clients and associates, ensuring team members follow established standards, and maintaining site assets. The position may involve irregular hours and rarely requires travel, averaging 5% quarterly.

Requirements

High school diploma or equivalent combination of education and experience.
Two years of experience directly related to the job, with progressive responsibility.
Proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication skills.
Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
A valid driver's license is required for certain locations.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish skills are a plus.

Responsibilities

Create and post schedules by 5:00 PM every Thursday, assign daily tasks, and allocate work to housekeepers, housepersons, and supervisors.
Adjust employees’ work assignments based on operational needs, callouts, and similar circumstances.
Monitor daily work hours to ensure compliance with budgeted hours.
Follow the site leader’s directives in their absence.
Promote urgency across the team to ensure units are turned on time.
Inspect rooms and common areas to ensure cleanliness standards are met, and retrieve housekeepers to re-clean areas as needed.
Conduct weekly report cards for housekeeping staff and MSI reports for supervisors.
Promote a welcoming culture of engagement and inclusion.
Respond to associate concerns directly or refer them to appropriate personnel.
Provide ongoing performance feedback to housekeepers, housemen, and supervisors.
Enforce established policies and procedures and coach housekeepers to meet productivity standards.
Assist with performance management, including coaching and counseling; recommend discipline or termination when necessary; and conduct performance reviews.
Set recurring schedules for MasterTalk and STS in accordance with established SOPs and facilitate sessions with staff at all levels.
Conduct weekly training meetings with supervisors and monthly meetings with all staff.
Finalize the day in the Mastermind system.
Interview, select, and onboard new team members; conduct new-hire orientations and ensure 7-Steps to Clean training is delivered within established guidelines.
Build positive relationships with resort management and attend resort meetings.
Manage inventory, conduct weekly inventory counts, and order replenishments.
Report unit maintenance issues and maintain vehicle maintenance logs.
Help resolve guest complaints promptly.
Conduct safety meetings and ensure staff follow day-to-day safety rules and procedures.
Handle workers’ compensation issues and reporting.
Comply with Resort Operations 15 Non-negotiables.
Use MasterMind Mobile to update room-status information for all housekeepers and supervisors.
Perform other duties as assigned.