Assistant Executive Housekeeper

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

27d•Onsite

About The Position

Under the direction of the Executive Housekeeper, the Assistant Executive Housekeeper manages the work activities of shift managers and cleaning personnel to ensure a clean, sanitary, and attractive casino environment in the Public Space Department. The role supports departmental standards, staff development, guest service, responsible gaming and alcohol service, and compliance with Gaming Commission regulations and Seminole Tribe of Florida policies. The position is based in a hectic, fast-paced, often crowded and noisy casino environment. Employees may be exposed to secondhand smoke, excessive noise, and constant contact with the general public. Effective communication with guests in English is required for position duties. Final candidates must complete a background check with Seminole Gaming Compliance and Regulations to obtain gaming licensure before an offer is extended; checks may include credit and criminal background checks.

Requirements

High school diploma or equivalent.
At least three years of experience in a managerial capacity overseeing a large number of public space or environmental services staff.
At least three years of experience in casino housekeeping.
Ability to work flexible schedules, including nights, weekends, and holidays as required.
Ability to communicate effectively with guests in English, specific to the position’s duties and responsibilities.
Ability to frequently stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
Ability to frequently lift and/or move up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Comply with Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
Assign team member duties and inspect work for conformance to cleanliness standards.
Control the use of supplies and equipment.
Investigate cleaning complaints and take corrective action.
Inspect public areas and offices to identify repair or furniture and equipment replacement needs, and make recommendations to administration.
Conduct new team member orientation and ongoing staff training on company policies, work procedures, supply and equipment use and maintenance, and guest service skills.
Attend training seminars to improve management and supervisory skills, cleaning techniques and procedures, and productivity.
Develop department members’ knowledge and skills through education, training, coaching, and corrective counseling.
Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Assist in developing Seminole Tribe members participating in the Tribal Career Development program; when a Tribe member is assigned within the role’s direct area of responsibility, act as a personal mentor or career advisor and submit progress reports and information to the Director of Tribal Development.
Reinforce the Company’s Mission and Values through actions and behaviors.
Promptly and discreetly notify appropriate management and/or the Ethics Hotline of observed illegal acts or internal ethics violations.
Stay informed about current trends and practices in the area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.
Perform other duties as assigned.