Assistant Executive Director - Maravilla Santa Barbara

Maravilla Santa Barbara•Santa Barbara, CA

About The Position

The Assistant Executive Director supports the administration and operation of a senior living community. In the Executive Director’s absence, the role is responsible for day-to-day program and financial operations, program planning and improvement, staff management, and delivery of high-quality services and care. The Assistant Executive Director works in keeping with the community’s operating and service philosophy and is responsible for achieving budgeted net operating income and regulatory compliance. The position supports resident independence, well-being, and personal growth; maintains service quality and resident retention; and oversees staff, facility operations, budgets, reporting, and vendor agreements. It also promotes safe and sanitary conditions, compliance with applicable standards, positive resident and family communication, and strong community relations.

Requirements

Experience in senior housing, health, human services, and/or community services.
Strong organizational and time-management skills.
Ability to plan, organize, and implement resident programs; anticipate problems, predict outcomes, and plan for the future.
Demonstrated ability to hire, direct, and manage personnel.
Understanding of how retirement living communities operate, including governing bodies and financing.
High degree of interpersonal skills and ability to relate to a variety of people and personalities.
Initiative, judgment, and leadership skills.
Bachelor’s degree (BA or BS) or equivalent; alternatively, at least two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent oral and written communication skills, including the ability to read and interpret business, professional, technical, and regulatory materials; write reports, correspondence, and procedure manuals; and present information to groups and respond to questions.
Proficiency with computer skills and basic business platform systems.

Nice To Haves

Experience in all aspects of property management is desired.

Responsibilities

Support the organization’s mission and the community’s programs for resident independence, well-being, and personal growth.
Ensure residents receive high-quality services that meet their needs and preferences.
Maintain compliance with applicable local, state, and federal requirements and accrediting standards; prepare for regulatory inspections through audits and updates to policies, procedures, records, and environmental standards.
Help attain and maintain targeted occupancy and financial performance, including budgeted net operating income.
Monitor departmental performance and service delivery to support resident retention and quality assurance.
Remain available to residents and families and promote effective communication and resident retention.
Promote team building and staff participation in daily operations and decision-making.
Ensure a safe and sanitary environment; investigate incidents and hazards and implement timely corrective action.
Participate in staff orientation and support staff contributions to the community.
Help develop and provide staff in-service and ongoing training.
Measure resident satisfaction, implement customer suggestions, and resolve concerns with residents and families.
Prepare and administer the annual budget and monitor cost control across departments.
Ensure reports follow corporate guidelines and are prepared on time; initiate and maintain accurate payroll records.
Ensure proper maintenance of the facility and grounds.
Prepare, analyze, secure, and monitor agreements with vendors and service contractors.
Provide direction, supervision, and performance feedback to staff, contracted staff, and volunteers.
Contribute to community relations, public regard, and awareness of the senior living community.
Monitor key indicators of daily operations and maintain confidentiality.
Expand knowledge of senior living and the needs of older adults through approved or directed educational seminars and professional organizations.