Assistant Executive Director - Maravilla Santa Barbara

Senior Resource Group, LLC•Goleta, CA

1d•$130,000 - $140,000

About The Position

The Assistant Executive Director supports the administration and operation of the senior living community and, in the Executive Director’s absence, is responsible for day-to-day program and financial operations. The role oversees planning, development, implementation, evaluation, and improvement of program services; staff management; and delivery of high-quality services and care consistent with the community’s operating and service philosophy. The position is responsible for achieving budgeted net operating income (NOI) and ensuring compliance with applicable regulatory and similar requirements. The Assistant Executive Director helps foster resident independence, well-being, and personal growth; ensures appropriate resident services and strong communication with residents and families; maintains service quality, occupancy, and financial performance; and promotes a safe, sanitary, and well-maintained community. The role also manages budgets, payroll records, vendor and contractor agreements, staff development, operational reporting, and community relations. The position requires experience in a relevant senior housing or human services field, leadership and personnel-management ability, strong communication and organizational skills, and proficiency with computer and business platform systems.

Requirements

Experience in senior housing, health, human services, and/or community services; state law or regulation may impose licensing or other requirements.
Strong organizational and time-management skills, including the ability to plan and implement resident programs, anticipate problems, predict outcomes, and plan for the future.
Demonstrated ability to hire, direct, and manage personnel.
Understanding of how retirement living communities operate, including governing bodies and financing.
High degree of interpersonal skills and ability to relate to a variety of people and personalities.
Initiative, judgment, and leadership skills.
Bachelor’s degree (BA or BS) or equivalent; alternatively, at least 2 years of related experience and/or training, or an equivalent combination of education and experience.
Excellent oral and written communication skills, including the ability to analyze business, professional, technical, or governmental materials; write reports, correspondence, and procedure manuals; and present information and respond to questions.
Proficiency with computer skills and basic business platform systems.

Nice To Haves

Experience in all aspects of property management is desired.
Ongoing education in senior living or involvement with industry-related professional organizations, as approved or directed by the Executive Director or designee.

Responsibilities

Support the organization’s mission and community programs that encourage resident independence, well-being, and personal growth.
Ensure residents receive high-quality services that meet their needs and preferences.
Maintain ongoing compliance with applicable local, state, and federal regulations and accrediting standards; prepare the program for inspections through auditing and updating policies, procedures, records, and environmental standards.
Achieve and maintain targeted occupancy levels and financial performance, including budgeted NOI.
Monitor departmental performance and service delivery to support resident retention and quality assurance.
Remain available to residents and families to support communication and resident retention.
Promote team building and staff participation in day-to-day operations and decision-making.
Maintain a safe and sanitary environment; investigate incidents, identify hazards, and implement timely corrective action.
Participate in new-staff orientation and support staff contributions to the community.
Help develop and provide in-service and ongoing staff training.
Promote customer satisfaction by gathering and measuring resident feedback, implementing suggestions, and working through concerns with residents and families.
Prepare and administer the annual budget and monitor departmental cost control.
Ensure reports follow corporate guidelines and are prepared on time.
Initiate and maintain accurate payroll records.
Ensure proper maintenance of the facility and grounds.
Prepare, analyze, secure, and monitor agreements with vendors and service contractors.
Provide ongoing support, direction, supervision, and performance feedback to staff, contracted staff, and volunteers.
Contribute to community relations and increase public awareness and regard for the senior living community.
Monitor key measurable indicators of daily operations.
Maintain appropriate confidentiality.
Expand knowledge of senior living and the needs of older adults through approved or directed educational seminars and professional organizations.
In the Executive Director’s absence, oversee day-to-day administration of program and financial operations, program services, staff, and service delivery.