Assistant Executive Director - Maravilla Santa Barbara

Maravilla Santa Barbara•Santa Barbara, CA

About The Position

The Assistant Executive Director is responsible, in the Executive Director’s absence, for the day-to-day administration of program and financial operations; planning, developing, implementing, evaluating, and improving program services; managing staff; and delivering high-quality services and care. The role operates consistently with the community’s operating and service philosophy and is responsible for attaining budgeted net operating income (NOI) and ensuring compliance with regulatory and other applicable requirements. The position supports a senior living community by promoting resident independence, well-being, and personal growth; maintaining high-quality services; and fostering strong communication with residents and families. It also oversees staff performance and development, resident satisfaction, operational quality, occupancy and financial performance, regulatory readiness, safety, facility upkeep, and community relations.

Requirements

Strong organizational and time-management skills.
Ability to conceptualize, organize, and implement resident program plans; anticipate problems, predict outcomes, and plan for the future.
Demonstrated ability to hire, direct, and manage personnel.
Understanding of how retirement living communities operate, including governing bodies and financing.
High degree of interpersonal skills and ability to relate to a variety of people and personalities.
Initiative, judgment, and leadership skills.
Bachelor’s degree (BA or BS), or at least two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent oral and written communication skills.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Proficiency with various computer skills and basic business platform systems.

Nice To Haves

Experience in senior housing, healthcare, human services, and/or community services.
Leadership experience in hotel, resort, or other hospitality operations, particularly managing complex operations, delivering exceptional customer service, and leading high-performing teams.
Experience in all aspects of property management.
Any licensing, credentials, or qualifications required by applicable state laws or regulations for Executive Directors and Assistant Executive Directors.

Responsibilities

Support the organization’s mission and the community’s programs to encourage resident independence, well-being, and personal growth.
Ensure residents receive high-quality services that they need or desire, and demonstrate appreciation for residents’ heritage, values, and wisdom and an understanding of aging.
Attain and maintain compliance with applicable local, state, federal, regulatory, and accrediting-body standards.
Prepare the program for regulatory inspections by auditing and updating policies and procedures, medical-record documentation, environmental standards, and related materials.
Attain or maintain targeted occupancy levels and financial performance, including budgeted NOI.
Monitor departmental performance and service delivery to support resident retention and quality assurance.
Remain available to residents and families to promote communication and resident retention.
Promote team building, staff participation, and involvement in day-to-day operations and decision-making.
Ensure a safe and sanitary environment; investigate incidents, identify hazards, and implement timely corrective action.
Participate in orienting new staff and support their contributions to the community.
Help develop and deliver staff in-service and ongoing training.
Promote customer satisfaction by soliciting and measuring resident feedback, implementing suggestions, and problem-solving with residents and families.
Prepare and administer the annual budget and monitor cost control across departments.
Ensure reports follow corporate guidelines and are prepared on time; initiate and maintain accurate payroll records.
Ensure proper maintenance of the facility and grounds.
Prepare, analyze, secure, and monitor agreements with vendors and service contractors.
Provide ongoing support, direction, supervision, and performance feedback to employees, contracted staff, and volunteers.
Contribute to community relations, public regard, and awareness of the senior living community.
Monitor key measurable indicators of daily operations and maintain appropriate confidentiality.
Expand knowledge of senior living and the needs of older adults through approved or directed educational seminars and involvement with relevant professional organizations.