Assistant Executive Director/ Community Liaison

The Aspenwood Company•Houston, TX

4d•Onsite

About The Position

Under the direct supervision of the Executive Director, you will be responsible for all areas of management within the community, ensuring the well-being and health of our residents. This role requires an experienced professional with a passion for senior living management who excels in leadership roles and thrives in a dynamic environment. Join a team that values excellence, dedication, and compassion.

Requirements

Associate or bachelor’s degree in healthcare, business, or related field or equivalent experience required.
Minimum 2 years' experience in a leadership role in senior living or hospitality.
Education and license in good standing by the state licensing authority.
Knowledge of applicable state and federal regulations.
Must have leadership and team-building skills, with the ability to motivate and hold others accountable.
Ability to read and interpret financial statements and manage a budget.
Working knowledge of computer programs including MS Word, Excel, and Outlook, electronic health records, Yardi, and payroll software a plus.
Flexible in the hours, shifts, and days available to work.
May require working nights, weekends, and under emergency situations.
Must possess excellent English written and verbal communication skills, as well as organizational and time management skills.

Nice To Haves

Yardi and payroll software a plus.

Responsibilities

In the absence of the Executive Director, assumes responsibility for the functioning of the Community.
Responsible for the general well-being and health of residents in the Community.
Works in collaboration with all disciplinary team members to coordinate every aspect of resident care.
Ensures the Community models the organization's core values in a way that reflects the best image for the greater communities we share.
Addresses issues and/or concerns as requested by the Executive Director and ensures prompt resolutions for overall resident, family, employee, vendor, and guest satisfaction.
Assist Executive Director with community leadership development and training.
Conducts job responsibilities in accordance with the Company's Code of Business Conduct, appropriate professional standards, and applicable state/federal laws.
Participates in the annual operating and capital expenditure budget preparation process.
Reviews monthly financial statements and provides detail as requested.
Monitors billing and receivables to assure accuracy and timeliness.
Monitors labor metrics to assure budget compliance.
Participates in, and conducts, direct marketing in and around the community for residents, community services.
Conducts tours and meets with prospective residents and their families as needed.
Assists with the closing of the sales process and conducts lease signings.
Confers with the sales team regarding resident move-ins, move-outs, and transfers.
Assists with Community recruitment to assure the right personnel are in the right places to meet resident needs.
Maintains continued education requirements for all staff (including self), as required by professional licensures and state regulations.
Participates in hiring, training, and managing staff.
Ensures processes in place for onboarding all staff per company guidelines.
Participates in annual and as-needed performance reviews for managers and ensures managers complete timely reviews for community team members.
Participates in the Manager on Duty (MOD) rotation.
Assist with department leadership support and oversight as assigned by the Executive Director.
Responsible for overall safety of residents and the community.
Conducts job responsibilities in accordance with the Company's Code of Business Conduct, appropriate professional standards, and applicable state/federal laws.
Member of the community's emergency response team.
Maintains a professional appearance and good personal hygiene per company policies.
Conduct tours for prospective residents and their families.
Follow -up promptly on leads from all sources.
Ensure Customer Relationship Management database contains the most up-to-date information at all times.
Employ the Sherpa Methodology and tools.
Assists with special projects or tasks; other duties as assigned.