COMMUNITY LIAISON

Catholic Hospice, Inc. • Miami Lakes, FL

3d • Onsite

About The Position

The Community Liaison is responsible for responding to onsite inquiries regarding information about Catholic Hospice services and for coordinating the scheduling of referrals for an Admissions evaluation. This role ensures effective communication with Marketing, field Admissions, referral sources, and Interdisciplinary Teams. The liaison takes referrals from all sources, obtains written consent, verifies demographic information, and communicates essential details to the call center and Admissions Nurse. They also explain hospice services to patients/families at the bedside, provide accurate documentation, and coordinate with the call center to ensure timely admissions and explore reimbursement areas. This position participates in a seven-day-a-week coverage schedule, including evenings and holidays, and documents all relevant conversations. The Community Liaison supports Marketing Representatives, helps increase the referral base, and may serve as an interim department leader. Reasonable accommodations are made for individuals with disabilities.

Requirements

• Bachelor's Degree in business, marketing, or related field or equivalent combination of education and experience.
• 2-3 years outreach, professional relations, marketing or sales experience preferred.
• 5 years clinical / healthcare expertise in ALF/NH/ILF/Hospital setting preferred.
• 1-2 years of experience with healthcare Admissions process. Hospice experienced strongly preferred.
• Experience in HomeCare HomeBase, Trelia CRM and/or Medicare / Medicaid systems a strong preference.
• Must have knowledge of computer office/clinical software.
• Must be able to read, write and understand the English language.

Nice To Haves

• Demonstrates knowledge of Catholic Hospice, Inc., policies and procedures and pertinent State and Federal Rules and Regulations.
• Interacts with the public and other employees in a positive manner and promote a cooperative working environment.
• Ability to coordinate several projects at the same time with competing demands and tight time lines.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to educate staff, patient/families and referral sources regarding questions pertaining to hospice services.
• Evaluate and insure accuracy in the preparation of documentation.
• Able to maintain files and other information in an organized manner.
• Ability to travel to any location throughout South Florida as needed and expand territory as business needs dictate.
• Maintain your required licenses, certifications and mandatory skill updates.
• Comply with all policies, local, state and federal laws and regulations.
• Provide other duties of other team members.
• Perform other duties as assigned.

Responsibilities

• Ensure effective communication with Marketing, field Admissions, referral sources and Interdisciplinary Teams.
• Take referrals from all sources, not limited to phone orders, including MD’s, SW’s, case managers, patients, and family members.
• Obtain written consent from patient, family or patient assignee.
• Verifies next of kin and demographic information.
• Communicates with call center and Admissions Nurse any MD orders, time frames for Admissions, and any barriers that may preclude us from an immediate Admissions.
• Contacts patient/family immediately at bedside while in facility to explain hospice services.
• Provides accurate and appropriate documentation of patient/family services.
• Coordinate with call center to ensure all avenues are taken for quick Admissions to Catholic Hospice, Inc. ensuring reimbursement areas are explored and verified prior to the Admissions process.
• Participates in the Admissions team responsibility of providing seven (7) days week coverage; including evenings and holidays.
• Documents conversations with assigned facility, referral sources, patients and families on the prospective patients face sheet.
• Ensures medical records are provided to Catholic Hospice in a timely manner.
• Supports Marketing Representatives with referral sources and activities.
• Increases referral base by effectively communicating with referral sources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level