Community Liaison

ICAN Inc•Utica, NY

About The Position

The Community Liaison takes the lead in representing the agency throughout the community including all referral sources into ICAN programs. The Community Liaison also assists other programs with making sure families and individuals remain connected to the agency as they await program or service enrollment. Will promote the philosophy and mission of the agency by performing the following duties.

Requirements

1-2 years of related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Associate’s degree in human services, psychology or related field preferred

Responsibilities

Responsible for connecting potential clients to ICAN services by working closely with families to determine eligibility and providing intensive support as families begin to access services.
Remain up to date on all of ICAN’s programs and services in order to assist families through referral processes.
Maintain knowledge of and positive working relationships with community referral sources.
Maintain intake database (including contact submission forms from ICAN’s website) and ensure timely and supportive referrals. Maintain waiting lists for programs and take the lead in ensuring we stay in contact with families during the wait and provide warm hand offs when coming off the waiting list.
Ensure that agency and program guidelines are met regarding new enrollments.
Represent ICAN in the community through outreach efforts including, but not limited to tabling events, community events, and outreach to community-based organizations.
Facilitate and/or assist with service-centered groups, as needed.
Ensure all initial linkages are established and maintained. Advocates for additional services as appropriate.
Participate in bi-weekly one on one supervision with management.
Conduct outreach and home visits to engage clients and assist families in understanding ICAN programs and services. This includes but not limited to assisting with gathering necessary paperwork or signatures for admission into an ICAN program/service.
Attend agency trainings, staff meetings, etc. as necessary.
Additional responsibilities may be assigned, on an as needed basis.