Assistant Event Operations Manager

Marriott•Palm Desert, CA

19h•$28 - $38

About The Position

The Assistant Event Operations Manager supports and leads banquet and event-service operations to provide consistent, high-quality service and maximize guest and employee satisfaction and financial performance. The role communicates event service needs to chefs, stewards, banquet, event-service, and event-technology teams; confirms rooms and service areas are ready; and helps ensure events are delivered according to event documentation, customer requirements, and brand standards. The position also supports staff scheduling, training, shift leadership, inventory management, and financial and administrative duties.

Requirements

High school diploma or GED, or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus two years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or a related professional area; alternatively, at least three years of experience across two of those hospitality areas if lacking a standard educational background.

Nice To Haves

Experience running a shift.
Scheduling experience.
Experience with Performance Manage PAFs.
Problem-solving skills.
Experience running day-to-day operations.
Hospitality skills.

Responsibilities

Verify meeting and event spaces are set according to event documentation and customer requirements, and inspect rooms before events.
Lead shifts and participate in servicing events; delegate tasks so room setups are on time and meet event standards.
Communicate service needs, dietary requirements, allergies, and special requests to kitchen and event teams.
Attend operational, departmental, and pre-event meetings and share critical information with relevant teams.
Maintain function-room amenities, departmental inventories, equipment, and attendance logs; order supplies as needed.
Schedule banquet and event-service staff according to forecasts, service standards, business demands, and productivity goals.
Use banquet beverage tools to help control liquor costs, manage inventory, and requisition liquor.
Follow and reinforce brand standards, policies, procedures, and applicable OSHA regulations.
Lead stand-up, pre-shift, and meal briefings; communicate expectations and support staff training and development.
Encourage excellent customer service, greet guests, seek feedback, and handle guest problems and complaints, seeking managerial assistance when needed.
Work with event planning and event technology/audio-visual teams to ensure customer satisfaction and effective event delivery.
Support employee performance reviews, corrective action plans, and interviewing and hiring as needed.
Assist with financial and administrative duties, total group-function charges, and prepare and present checks to group contacts.
Maintain clean work areas and inspect the cleanliness and presentation of china, glassware, and silverware.
Support compliance with brand standards and legal obligations and contribute to continuous improvement of guest, event, and employee satisfaction.