Assistant Event Operations Manager

Marriott•Naples, FL

4d•$26 - $35

About The Position

The Assistant Event Operations Manager supports and leads banquet and event-service shifts to provide consistent, high-quality service and ensure events meet customer requirements and brand standards. The role verifies that meeting and event spaces are set according to event documentation, inspects rooms before events, coordinates service needs with culinary and stewarding teams, and communicates critical information across Banquet, Event Services, Event Technology, and Event Planning teams. The position also supports inventory, equipment, supply ordering, staff scheduling, and beverage-cost controls. The manager leads daily and pre-shift meetings and briefings, communicates performance expectations, trains and coaches employees, and helps maintain high work standards and compliance with OSHA regulations and applicable policies. The role interacts with guests, seeks feedback, handles concerns, and works to maximize guest and employee satisfaction as well as financial performance. It also assists more senior managers with financial, administrative, and human-resource activities, including performance reviews, corrective-action plans, and hiring as needed. The position represents The Ritz-Carlton’s service culture and is expected to exemplify its Gold Standards, Employee Promise, Credo, and Service Values.

Requirements

High school diploma or GED, or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus two years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or a related professional area.
Alternatively, if lacking a standard educational background, at least three years of experience in two hospitality areas among food and beverage, culinary, guest services, front desk, housekeeping, or a related professional area.

Nice To Haves

Experience running a shift.
Scheduling experience.
Experience with Performance Manage PAFs.
Problem-solving skills.
Experience running day-to-day operations.
Hospitality skills.

Responsibilities

Verify meeting and event rooms are set according to event documentation and customer requirements, and conduct inspections before each event.
Lead shifts and participate in servicing events, delegating tasks so room sets are completed on time and meet event standards.
Coordinate service needs and communicate critical information to chefs, stewards, Banquet, Event Services, Event Technology, and Event Planning teams.
Attend daily stand-ups, BEO, staff, forecast, department, interdepartmental, and pre-event meetings as needed.
Reinforce brand standards, policies, procedures, and meeting-services programs.
Maintain inventories of function-room amenities, departmental assets, supplies, and equipment; monitor par levels and maintenance.
Order china, glass, silver, buffet equipment, and other service supplies.
Schedule Banquet and Event Service staff to meet forecasts, service standards, business demands, shift coverage, and productivity goals while maximizing profits.
Use banquet beverage tools to support liquor-cost controls, perpetual inventory, and liquor requisitioning.
Assist Event Technology and Audio Visual teams when necessary to support customer satisfaction.
Lead and participate in shift meetings and briefings; communicate expectations and departmental goals, and train staff in processes.
Support compliance with OSHA regulations and participate in corrective-action plans.
Encourage excellent customer service, meet and greet guests, seek feedback, and handle guest problems and complaints, escalating to a manager as necessary.
Coach and mentor employees, identify development needs, support training, and assist with performance reviews and hiring as needed.
Assist senior managers with financial and administrative duties, including totaling group-function charges and presenting checks for payment.
Maintain clean work areas and verify the cleanliness and presentation of china, glass, and silver before use.
Strive to improve guest, event, and employee satisfaction and maximize financial performance.