Assistant ERP Manager

Mutual Trading Company•El Monte, CA

5d•Onsite

About The Position

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Requirements

Intermediate level English required – Read/write/speak/listen.
Business level Japanese preferred – Read/write/speak/listen.
Overnight business travel required. Occasional off-hour work support required.
Maintain a positive attitude.
Able to work independently and efficiently in a team.
Able to adapt to frequent changes in assignment and workload.
Bachelor’s Degree in Computer Science or Computer Engineering or a related field.
At least 2 years of experience with Microsoft ERP system or other relevant experience required.
Knowledge of technical management and information analysis.
Knowledge of software and operating systems.
Advanced Microsoft Office proficiency.
Excellent communication, presentation, interpersonal and problem-solving skills.
Exceptional organization and time management skills.
Excellent user training, coaching, and end-user support skills.

Nice To Haves

Experience with system upgrades and user training is a plus.
Knowledge of Japanese foods and sakes preferred.

Responsibilities

ERP Implementation & Project Management
Support ERP implementation projects for Microsoft Dynamics 365 Business Central across U.S. locations.
Assist in gathering and documenting business requirements and aligning them with system capabilities.
Coordinate project tasks, timelines, and resources to support on-time delivery.
Work with stakeholders to understand business processes and support system alignment.
Identify and escalate potential risks or issues to management.
System Configuration & Data Migration
Assist with system configuration and customization of Business Central modules.
Coordinate with ERP vendors for support, troubleshooting, and minor enhancements.
Support data migration efforts, including data validation and testing to ensure accuracy.
Assist with system integrations (APIs, EDI, etc.) under guidance.
User Training & Support
Develop user manuals and conduct role-based training for end-users.
Provide post-go-live support and system maintenance.
Collect user feedback regularly and work with relevant departments to drive continuous functional improvements.
System Optimization & Enhancements
Support ongoing system maintenance, updates, and minor enhancements.
Assist in identifying process improvements and system optimization opportunities.
Support reporting needs and basic data analysis for business operations.
Participate in testing and implementation of new features or system updates.
Other Responsibilities
Collaborate with cross-functional teams to support business needs and system functionality.
Monitor system performance and assist in resolving operational or technical issues.
Maintain system documentation and update procedures as needed.
Provide support to internal IT and external vendors for issue resolution.
Attend Company events and functions outside of normal working hours.
Perform other duties as assigned by management.
Other duties as required from manager.
Obligation to answer to all management as requested.