ERP Operations Manager

ALS • Vancouver, BC

2d • CA$130,000 - CA$150,000 • Onsite

About The Position

This position is responsible for maintaining and supporting the organization’s ERP system to ensure optimal performance, reliability, and security. This role plays a key part in the technical configuration, user access management, integrations, and day-to-day system administration.

Requirements

• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to escalate requests for support appropriately.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Proficient verbal and written communication skills.
• Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site.
• Play an active role in the ALS safety program by correcting or reporting unsafe acts and conditions that are observed during day-to-day operations to create a zero-injury work environment.
• Participate in and support HSE initiatives, as required by ALS leadership.
• Ensure business is conducted in accordance with Core Values: Safety as a Priority, Honesty and Integrity, Exceeding Client Expectations, Belief in Our Ability, Hard Work and Continuous Improvement, Doing it Better, Celebrating Success, People Development.
• Support Quality Department and Continuous Improvement Processes.
• Employees commit to improving the ALS experience through effective communication.
• 7+ years working with Cloud Applications, including at least 2 years in a leadership or team management capacity.
• Demonstrated experience managing production support for business-critical ERP applications.
• Track record of improving team performance, streamlining support workflows, and driving technical ownership.
• Familiarity with Oracle Support, quarterly updates, regression testing, and patching impact assessments.
• Strong troubleshooting skills across functional and technical areas.
• Must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Nice To Haves

• Experience managing support for a multi-pillar Cloud implementations.
• Working knowledge of Oracle Integration Cloud (OIC) or other integration platforms.
• Experience with audit controls, or compliance frameworks.
• SQL proficiency for diagnostics and validations.
• Prior involvement in full lifecycle Oracle Cloud implementations or major system upgrades.

Responsibilities

• Lead and manage a distributed production support team responsible for day-to-day operational support of Oracle Fusion Cloud (ERP, SCM) and ancillary systems.
• Establish clear SLAs and response protocols for incident triage, resolution, and communications.
• Drive root cause analysis (RCA) and ensure permanent fixes are implemented — not just band-aid solutions.
• Coach team members on system configuration, troubleshooting best practices, and Oracle support engagement.
• Prioritize workload for the team and ensure high-urgency issues are escalated and resolved without delay.
• Oversee the availability, integrity, and performance of Oracle Fusion environments.
• Act as primary liaison with Oracle for service requests (SRs), escalations, patching, and service updates.
• Own the regression testing, impact analysis, and coordination of quarterly patch cycles.
• Ensure configuration changes and data fixes follow change control governance.
• Coordinate with IT security and compliance teams on audit readiness and access certifications.
• Enforce compliance with audit and data privacy requirements through access reviews and security controls.
• Serve as the point of contact between the support team and business process owners in Finance, Supply Chain, Procurement, HR, etc.
• Assist in the rollout of new functionality, module implementations, or integration efforts.
• Identify recurring issues or process gaps and propose systemic solutions — not workarounds.
• Coordinate and support quarterly Oracle patch testing and deployment.
• Maintain documentation of regression test plans and validation scripts.
• Manage sandbox refreshes and environment cloning as needed.
• Act as Level 2/3 support for service tickets related to Oracle Fusion ERP and SCM.
• Troubleshoot and resolve functional and technical issues escalated by business users.
• Maintain and evolve Standard Operating Procedures (SOPs) for incident handling and routine tasks.
• Set up and monitor system health, alerting, and escalation processes.
• Track and report KPIs related to issue resolution, uptime, and user satisfaction.
• Maintain system inventory and configuration documentation.

Benefits

• An estimated annual salary ranging from $130,000 to $150,000 at the time of posting.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed