Assistant(e) Chargé(e) de Projets (Opérations)

Bureau Veritas•Montreal, QC

6d•Hybrid

About The Position

Bureau Veritas is seeking an Assistant Project Manager (Operations) to join their environmental laboratory team in Saint-Laurent, QC or Ste-Foy, QC. This role involves supporting the project manager in client service tasks related to microbiology overflows. The ideal candidate believes in teamwork, strives for exceptional service and quality, and is eager to contribute to the evolution of their environment. Imagine yourself growing among the industry's elite.

Requirements

Bachelor's degree in a science field.
Bilingual (French mandatory).
Excellent computer skills.
Good interpersonal communication skills.
Must be organized, meticulous, and focused.
Must be able to perform multiple tasks simultaneously and work under pressure.
Must be responsible, independent, dedicated, and motivated with a good team spirit.
Must be able to manage multiple deadlines under stressful conditions with strict guidelines.
Must have the initiative to recognize when assistance is needed for administrative tasks from project manager colleagues.

Responsibilities

Responsible for providing excellent customer service regarding analytical turnaround times, report delivery, and billing for completed files, as well as managing subcontracting.
Ensure client callbacks are made within 30 minutes.
Collaborate with the project manager to develop strong client relationships and ensure client satisfaction.
Responsible for establishing and meeting client delivery commitments and laboratory schedules during periods of high workload, according to client priorities.
Coordinate the delivery of bottle orders within the required deadlines.
Coordinate sample collection schedules.
Coordinate and follow up on subcontracting.
Provide data to clients in their specific electronic format.
Assist the billing department and the generation of analysis reports.
Maintain and follow up on client files.
Assist the project manager in preparing submissions and RFPs.
Document and follow up on client complaints.
Communicate all client complaints to the project manager.
Assist the sample reception department and the preparation of containers.
Ensure all entry forms are verified and approved within 30 minutes of entry into the computer system.
Assist with all administrative tasks such as filing, report generation, mail, billing, etc.
Stay updated on new methods, pars, and mocs through the QSI database.
Maintain employee training records.
Adhere to and participate in the organization's QC/QA policies.