Assistant District Manager - East District - Internal Posting

Quality Moments Behavioral Health•Minerva, OH

About The Position

The Assistant District Manager (ADM) serves as the District Manager’s second-in-command and provides operational, administrative, supervisory, and client care management support throughout the assigned district. The role combines district operations and client care management to support quality behavioral health services, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency. The ADM supports the District Manager across district operations, carries out delegated responsibilities, and assists with operational needs. The position requires leadership, initiative, flexibility, and independent decision-making within delegated authority. Responsibilities may vary depending on district staffing, facility needs, organizational priorities, and the District Manager’s direction. The ADM supports district leadership and operations, manages delegated facilities, employees, projects, and functions, and may represent the District Manager in meetings and facility visits. The role includes building facility relationships, conducting site visits, addressing service and operational concerns, supporting onboarding and service expansion, documenting visits, and assisting with monthly reports. The ADM supervises and develops district staff through coaching, onboarding, training, scheduling, productivity monitoring, and performance support, collaborating with Human Resources and the District Manager on corrective actions and employee development. The ADM may provide direct, person-centered behavioral health services within their qualifications, training, and authorized scope of practice; coordinate client care and service access; support intake and service coordination; and work alongside employees to model appropriate therapeutic interventions and reinforce agency standards. The role also supports quality and accountability by aligning care and coordination with individualized treatment plans, agency policies, applicable regulatory requirements, and the organization’s commitment to compassionate, person-centered care. The position provides operational and training support and does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills.
Ability to manage multiple priorities.
Comfort with EHR systems, digital learning tools, and modern training methods.
Commitment to ongoing professional development.
Valid driver’s license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.
Direct clinical functions requiring professional licensure or authorization are outside the independent scope of this operational and training support position.

Nice To Haves

Supervisory or coaching experience is strongly preferred.

Responsibilities

Assist the District Manager with daily operations and district leadership.
Support operational, administrative, staffing, and facility management responsibilities.
Assume responsibility for delegated facilities, employees, projects, and operational functions.
Manage assigned responsibilities and resolve routine operational issues within established authority.
Represent the District Manager in meetings, facility visits, and operational matters when requested.
Assist with implementation of district goals, operational improvements, and organizational initiatives.
Communicate with the District Manager about staffing, productivity, compliance, and operational concerns.
Provide operational leadership during the District Manager’s absence within delegated authority.
Conduct regular visits to assigned facilities as directed.
Build and maintain relationships with facility administrators, nursing directors, social workers, admissions staff, activities departments, and other facility personnel.
Address facility concerns, service needs, and operational issues promptly.
Assist with new facility onboarding, staffing implementation, and service expansion.
Complete required facility visit documentation using approved platforms.
Assist with preparing and distributing monthly facility reports.
Promote facility satisfaction, employee morale, and positive professional relationships.
Supervise, coach, and mentor assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
Monitor employee professionalism, attendance, productivity, documentation, and compliance with organizational expectations.
Support the 80% productivity standard for applicable full-time employees.
Assist with employee onboarding, training, scheduling, and performance improvement.
Identify staffing concerns and coordinate solutions.
Address routine employee concerns and document performance issues.
Collaborate with Human Resources and the District Manager on corrective actions and employee development.
Direct employees and make routine operational decisions within delegated authority.
Provide direct, person-centered behavioral health services as needed within qualifications, training, and authorized scope of practice.
Support delivery of high-quality behavioral health services that promote client well-being, independence, recovery, and individualized treatment goals.
Oversee assigned client care coordination activities to support timely service access, continuity of care, and communication among clients, families, guardians, healthcare providers, and facility staff.
Work alongside client care employees, provide guidance, model appropriate therapeutic interventions, assist with client engagement, and reinforce agency standards and best practices.
Assist with intake, consent collection, required documentation, insurance-related workflows, and service coordination with authorized clinical staff.
Ensure direct client care and coordination align with individualized treatment plans, agency policies, applicable regulatory requirements, and the organization’s commitment to compassionate, person-centered care.
Perform other duties as assigned by the District Manager or designated leadership.