Assistant Director - Visitor Center and Operations

Texas Tech University•Lubbock, TX

13d

About The Position

Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. The position requires independent judgment and application of established policies and procedures, works under general supervision, and is evaluated based on overall results. The Assistant Director assists the Associate Director of the Visitors Center with daily oversight of programs and events, manages and develops staff, supports effective Visitor Center operations through CRM reporting, and helps ensure facilities and resources are ready for daily operations.

Requirements

Bachelor's degree in the area of specialization or a closely related field.
Three years of related administrative and technical experience; additional job-related education may be substituted for required experience on a year-for-year basis.
Eligibility to drive TTU vehicles, including a valid U.S. driver license and two years of driving experience.

Responsibilities

Manage assigned staff through coaching and mentoring and provide professional development opportunities.
Assist with providing staff reports using CRM reporting software and ensure staff use the system to optimize Visitor Center operations.
Address visitor concerns, resolve scheduling conflicts, and respond to situations requiring immediate attention or problem-solving.
Communicate with prospective students, parents, and advisors through meetings and admission presentations in the office or at campus and regional events.
Plan, supervise, and implement campus receptions, public relations activities, and recruitment events.
Assess programs to determine their effectiveness.
Partner with the Alumni Association, Parent and Family Relations, and other campus community offices in university-wide student recruitment efforts.
Assess staff performance and provide regular feedback as needed.
Maintain detailed records of fiscal responsibilities and allocate allotted resources efficiently to maximize effectiveness.
Assist the Associate Director of Visitors Center with daily oversight of programs and events.
Hire, train, and supervise subordinates.
Ensure Visitors Center facilities, presentation spaces, and associated resources are maintained and prepared for daily operations.