Assistant Director, Student Employment

University of Massachusetts Lowell•Lowell, MA

3d•$65,693 - $83,758•Onsite

About The Position

The Assistant Director, Student Employment provides key support for UMass Lowell’s robust student employment program, including federal, institutional, and community-based employment opportunities. In close collaboration with the associate director, the assistant director ensures compliance with federal/state financial aid regulations and established institutional policy and procedures, promotes the importance of providing students with meaningful work and career-connected experiences, and strives to continuously improve the student employment program. Further, the assistant director serves as a contact for on-campus and off-campus employers and supervisors to resolve problems and to provide information and training on the student employment program.

Requirements

Bachelor’s Degree.
7 years of experience in student employment, human resources, or a combination of the two.
Ability, knowledge, and skills necessary to use and train others on an online student employment management system, such as JobX.
Functional experience with an integrated Student Information Systems required.

Nice To Haves

A graduate degree could be substituted for 2 years of experience.
Strong organizational skills and flexibility to adjust to changing priorities.
Expertise with PeopleSoft Student Administration System preferred.
Experience with a Customer Relationship Management platform, with Salesforce experience preferred.
Strong computer skills, including Microsoft Office Suite.
Excellent interpersonal and public communications skills.
Relevant professional experience in program coordination, data management, and/or relationship management.
Ability to motivate and instruct others in effective and efficient ways.
Ability to work effectively in a fast-paced environment.
Flexibility to work evening and weekend hours as needed.
Embrace technology and appreciate how to use it to enhance service to students.

Responsibilities

Support the administration of Federal Work Study (FWS), Campus Need-Based Student Employment (CWP), Job Location and Development (JLD), and Departmental/Grant Funded student employment programs in accordance with federal/state regulations, program guidelines issued by U.S. Department of Education, and established institutional policy and procedures.
Assist the associate director with reporting related to need-based employment, including reconciliation and projection reports.
Keep abreast of federal and state employment laws to ensure equity and compliance.
Assist with updates to student employment handbook and web content.
Coordinate team coverage for operational and customer service tasks involving Salesforce, JobHawk, HR Direct, and I-9 verification meetings.
Provide quality and consistent customer service to internal and external constituents daily, ensuring that all prospective and current student employees, as well as on-and-off-campus supervisors have their questions and concerns addressed in a thorough, prompt, and courteous manner.
Supervise professional or student staff as requested by the associate director.
Manage bi-weekly payroll closing within JobHawk and serve as lead payroll closer for approximately 50% of pay weeks annually.
Partner closely with Payroll, the President’s Office, and UML Tech Services to troubleshoot issues.
Provide overall support and serve as lead when directed with initiatives including student employee and supervisor trainings, student employee recognition, UMass Lowell GROW, and student employee and supervisor newsletters or similar communications.
Participate in Commencement, Convocation, Orientation, Open Houses, and similar events.
Participate in university meetings, workshops, and conferences to develop and strengthen knowledge and remain current with university, local, regional, and national student employment policies and procedures.
Assist with special projects as needed for the broader Career & Co-op Center.