Assistant Director, Student Employment

UMass Lowell•Lowell, MA

About The Position

The Assistant Director, Student Employment supports UMass Lowell’s student employment program, including federal, institutional, and community-based employment opportunities. In collaboration with the associate director, the assistant director helps ensure compliance with federal and state financial aid regulations and institutional policies and procedures, promotes meaningful and career-connected student work experiences, and contributes to continuous program improvement. The role also serves as a point of contact for on-campus and off-campus employers and supervisors, helping resolve problems and providing program information and training. The position supports Federal Work Study (FWS), Campus Need-Based Student Employment (CWP), Job Location and Development (JLD), and departmental and grant-funded student employment. Duties also include reporting and payroll coordination, customer service, staff supervision as requested, training and communications initiatives, and participation in university events and projects. This is a full-time, benefited position in the SEIU professional union, grade P17. The anticipated salary range is $65,693 to $83,758, with a 25th quartile of $74,725, based on experience and qualifications.

Requirements

Bachelor’s degree.
Seven years of experience in student employment, human resources, or a combination of the two; a graduate degree may substitute for two years of experience.
Strong organizational skills and flexibility to adjust to changing priorities.
Ability, knowledge, and skills to use and train others on an online student employment management system, such as JobX.
Functional experience with an integrated Student Information System.
Strong computer skills, including Microsoft Office Suite.
Excellent interpersonal and public communications skills.
Ability to motivate and instruct others effectively and efficiently.
Ability to work effectively in a fast-paced environment.
Flexibility to work evening and weekend hours as needed.
Willingness to embrace technology and use it to enhance service to students.

Nice To Haves

Expertise with the PeopleSoft Student Administration System.
Experience with a Customer Relationship Management platform; Salesforce experience preferred.
Relevant professional experience in program coordination, data management, and/or relationship management.

Responsibilities

Support administration of Federal Work Study, Campus Need-Based Student Employment, Job Location and Development, and departmental or grant-funded student employment programs in accordance with applicable regulations, guidelines, and institutional policies.
Assist the associate director with need-based employment reporting, including reconciliation and projection reports.
Keep current with federal and state employment laws to support equity and compliance.
Assist with updates to the student employment handbook and web content.
Coordinate team coverage for operational and customer service tasks involving Salesforce, JobHawk, HR Direct, and I-9 verification meetings.
Provide thorough, prompt, and courteous service to prospective and current student employees and on- and off-campus supervisors.
Supervise professional or student staff as requested by the associate director.
Manage bi-weekly payroll closing in JobHawk with the associate director and serve as lead payroll closer for approximately 50% of pay weeks annually.
Partner with Payroll, the President’s Office, and UML Tech Services to troubleshoot payroll issues.
Support and, when directed, lead student employee and supervisor trainings, student employee recognition, UMass Lowell GROW, and newsletters or similar communications.
Participate in Commencement, Convocation, Orientation, Open Houses, and similar events.
Participate in university meetings, workshops, and conferences to develop knowledge and stay current with student employment policies and procedures.
Assist with special projects for the broader Career & Co-op Center.