Assistant Director Shared Infrastructure (Hybrid) - WashU IT

Washington University in St Louis • Clayton, NC

5d • Hybrid

About The Position

The Assistant Director Shared Infrastructure leads a team of engineers responsible for endpoint engineering, architecture, and escalated technical support for approximately 30,000 Windows and 5,000 macOS devices across the university. The role sets the strategic direction for endpoint management tooling, including the transition from MECM to Microsoft Intune, and ensures patching, deployment, and operating-system lifecycle processes meet security and compliance needs.

The position provides analysis, planning, organization, communication, and management for a Shared Infrastructure functional area. It participates in management discussions and strategic planning, manages projects and systems support, supervises and develops professional staff, and coordinates service delivery. The role also provides solution engineering, process analysis, system design, programming as needed, and disciplined project management with documentation and implementation standards.

The position is based in a normal office environment and is typically performed sitting at a desk or table using office equipment. A bachelor’s degree or an equivalent combination of education and/or experience is required, along with six years of relevant experience. A master’s degree is preferred. No specific certification or professional license is required.

Requirements

• Bachelor’s degree, or a combination of education and/or experience that may substitute for the minimum education requirement.
• Six years of relevant experience.
• No specific certification or professional license is required.
• A driver’s license is not required.

Nice To Haves

• Master’s degree.
• Skills listed: Business Analysis, Business Information Systems, Business Solutions, Communication, Computer Programming, Enterprise System Implementations, Goal Attainment, People Management, Prioritization, Project Administration, Resource Planning, Sound Judgment, Technical Savvy, and Time Management.

Responsibilities

• Coordinate service delivery for the assigned Shared Infrastructure functional area.
• Provide solution engineering, process analysis, and system design of systems.
• Set technical direction and the endpoint engineering roadmap across MECM, Intune, and Jamf, including evaluating and piloting new deployment methodologies.
• Own large-scale operating-system and application deployment strategy across Mac and Windows platforms, including complex task-sequence and image-based build design.
• Direct patch management and security update deployment for operating systems and third-party applications, with accountability for vulnerability remediation SLAs.
• Manage projects and system support, including supervising personnel.
• Lead escalation management and coordinate engineering resources to resolve complex, high-impact technical issues.
• Ensure data integrity and security of systems.
• Participate in department-level management discussions and planning to ensure adequate resources are available to meet business requirements.
• Provide new programming as needed to keep projects on target.
• Lead recruitment, coaching, development, evaluation, and performance management of professional staff; manage hiring, resource allocation, and career growth.
• Build and maintain relationships with customers, technicians, analysts, and specialists; advocate for endpoint services and represent the team's roadmap.
• Apply disciplined project management methodology, documentation, and implementation standards to meet project milestones.
• Maintain system documentation and governance standards for endpoint infrastructure.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays or coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) Retirement Savings Plan, with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child, plus family care resources.
• Tuition coverage for employees and their family, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager