Engineer, IT Disaster Recovery - IT Infrastructure - Full Time (Hybrid)

Guthrie Enterprise•Sayre, PA

4d•Hybrid

About The Position

The Engineer, IT Disaster Recovery and Business Continuity (DR-BCP) designs, implements, supports, and maintains disaster recovery and business continuity capabilities critical to The Guthrie Clinic’s healthcare operations, including patient care, clinical applications, and administrative functions. The role develops and tests DR-BCP plans and playbooks to minimize downtime and enable rapid recovery during disruptions, collaborating with IT teams, vendors, and hospital stakeholders to support operational resilience. The Engineer also advocates for effective technology use throughout the organization to meet business needs and support change and growth. The position develops and maintains recovery plans for IT systems, conducts risk assessments and business impact analyses, plans and executes recovery tests, and supports incident response and service restoration. It maintains recovery documentation and training, works with vendors to ensure services meet SLAs, and updates plans as infrastructure and organizational needs change. The Engineer evaluates emerging recovery technologies and helps manage IT initiatives using TGC’s PMO methodology and standards. The role requires the ability to address complex technical problems, communicate understandable alternatives to technical and non-technical audiences, and provide responsive, high-quality customer service.

Requirements

Preferred three to five years of experience implementing and managing DR and BCP processes in an enterprise environment; healthcare experience is preferred.
Highly experienced information systems professional with a strong technical background and a proven track record in a large, complex, multi-level organization.
Strong understanding of disaster recovery tools, business continuity planning, standards, and leading practices.
Experience developing DR and BCP test plans and scripts.
Understanding of the value propositions of DR and BCP planning.
Proficiency in backup and replication technologies, high-availability architectures, and cloud-based DR solutions, such as Azure Site Recovery.
Solid understanding of IT infrastructure components, including servers, networks, storage systems, and virtualization technologies.
Experience with ITSM functionalities such as change control, CMDB, and ticketing systems.
Strong knowledge of healthcare information systems such as Epic or Cerner, cybersecurity, and clinical operations.
Prior experience delivering high-availability systems in a 24/7 environment across geographically dispersed business units.
Ability to facilitate technology evaluations and achieve consensus on technical standards and solutions among diverse IT professionals.
Demonstrated commitment to customer service, including responsive support, strong customer relationships, and delivery of high-quality services that meet or exceed expectations.
Strong communication skills and the ability to rapidly gain and maintain credibility with customers and IT colleagues.
Ability to rapidly absorb complex technical and conceptual information and identify issues and implications.
Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or a related field is strongly desired, or an equivalent combination of education and experience.

Nice To Haves

Healthcare experience.
Preferred certifications include Certified Business Continuity Professional (CBCP), Disaster Recovery Certified Specialist (DRCS), and ITIL 4 Foundation.

Responsibilities

Develop, implement, and maintain comprehensive disaster recovery and business continuity plans for IT systems, including servers, networks, databases, and applications critical to TGC operations.
Conduct risk assessments and business impact analyses to identify critical systems, prioritize recovery objectives, and mitigate potential vulnerabilities.
Plan and execute regular DR-BCP tests, including tabletop exercises, simulations, and full recovery drills, to validate recovery procedures and ensure readiness.
Support incident response efforts during disruptions and coordinate recovery activities to restore IT services swiftly and effectively.
Collaborate with IT teams, clinical staff, and vendors to align DR-BCP plans with operational needs and existing infrastructure.
Create and maintain DR-BCP documentation, including recovery procedures and runbooks, and provide training to IT staff and stakeholders.
Collaborate with DR-BCP vendors and service providers to ensure solutions meet SLAs and TGC requirements.
Monitor and update DR-BCP plans to reflect changes in IT infrastructure and TGC growth, including adoption of cloud DR and automation technologies.
Stay current on DR-BCP trends and evaluate their applicability to improve application resilience.
Anticipate and provide solutions for complex problems and issues, and recommend upgrades and enhancements.
Present understandable alternatives to technical and non-technical individuals at all organizational levels.
Promote the use of TGC’s PMO methodology and standards to manage IT initiatives.
Provide responsive and effective support, build working relationships with customers and IT colleagues, and deliver high-quality, value-added services.
Perform related duties as assigned and unrelated duties as requested.