Assistant Director, Servicing Strategy & Analytics
About The Position
The Assistant Director, Servicing Strategy & Analytics applies analytical, strategic, and leadership skills to develop and execute business cases for major company initiatives and support performance excellence. The role works cross-functionally with operations, IT, Product, BI, data science, and senior leaders to implement data-driven strategies and ensure teams have the systems and data needed for continuous improvement. The position leads an analytic team and uses modern analytics tools, coding, and AI to identify opportunities to improve operational and transaction profitability. Bridgecrest, part of the DriveTime Family of Brands, provides in-house financing and servicing and services approximately $25 billion or more in finance receivables for DriveTime and other third parties. It services auto loans across a wide credit spectrum with the goal of helping customers build a path to vehicle ownership.
Requirements
- Bachelor’s or master’s degree in a quantitative field such as economics, engineering, finance, statistics, mathematics, or a hard science.
- At least 4 years of experience in business analytics or strategy.
- Ability to manage multiple projects and prioritize effectively.
- Demonstrated ability to think strategically and add financial value in prior roles.
- Experience with cloud data platforms such as Snowflake.
- Ability to write SQL.
- Advanced Excel skills.
- Strong analytical and reporting abilities, including analyzing data and preparing timely reports.
- Excellent verbal and written communication skills for a wide variety of audiences, including management.
- Intellectual curiosity, enthusiasm for learning, and a goal-oriented approach.
- Confidence and interest in using AI tools and resources while maintaining data integrity.
- Attention to detail.
Nice To Haves
- Experience in loss mitigation or auto finance.
- Experience creating AI agents, apps, or dashboards.
- Advanced coding knowledge, such as SQL or Python.
- Experience with dashboard creation or data infrastructure.
- At least 2 years of experience in leadership or people management roles.
Responsibilities
- Collaborate with senior leaders and colleagues across product, technology, data science, and operations to implement data-driven strategies.
- Become the subject matter expert for servicing and loss mitigation, including process flows, data and reporting infrastructure, and strategic decisioning.
- Lead and manage a team of analysts in executing projects.
- Identify, track, and forecast the organization’s main drivers and transactions.
- Lead large analytical initiatives to uncover substantial improvements in operational and transaction profitability.
- Communicate concise insights and visualizations using AI and tools such as Snowflake Streamlit, Sigma, and PowerPoint.
- Use emerging technologies and critical thinking to innovate and automate existing methodologies, processes, and reporting.
Benefits
- Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
- 401(k).
- Company-paid life insurance.
- Short- and long-term disability coverage.
- Professional growth opportunities.
- Tuition reimbursement.
- Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums for participation in activities.
- In-house gym.
- Paid time off, including wellness days, holidays, and personal time for full-time roles.
- Smart-casual dress environment.
- Employee celebrations and social activities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
