Assistant Director, Regional Practices - Long Island

NYU Langone Health • Mineola, NY

2d • $115,703 - $176,800 • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing sophisticated diagnostic and therapeutic care across numerous medical and surgical specialties. As a major regional healthcare resource, it is deeply committed to medical education and research, offering comprehensive inpatient and outpatient services. NYU Langone Health prioritizes equity and inclusion, fostering an environment where diverse talent can thrive. This role is for an Assistant Director, Regional Practices within the Physician Practice Administration Alliance on Long Island.

Requirements

• Bachelors degree
• 8-10 years experience in medical practice management, preferably in a large multi-specialty group practice or academic medical center
• Successful track record in leadership and staff management
• Strong understanding of the theories, principles, and processes of physician office and revenue cycle management
• Demonstrated success in working with physicians
• Experience with IT systems used in healthcare
• Knowledge of applicable data privacy practices and laws
• Good written and oral communication skills
• Good interpersonal skills
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Project management experience spanning multiple disciplines
• Ability to effectively communicate with all levels of the organization

Responsibilities

• Plans, directs, and coordinates the day-to-day activities of multiple ambulatory practices.
• Responsible for the implementation of FGP and NYU planning decisions and enforcement of policies and procedures.
• Identifies opportunities relative to practice operations, develops pro forma, and implements novel initiatives.
• Develops and maintains ambulatory policies and procedures for practice administration.
• Assists in the development of the FGP Ambulatory's vision and strategic plans, and executes recommendations and initiatives.
• Assists in troubleshooting institutional issues related to the FGP.
• Stays current on regulatory policies and industry changes affecting business operations and disseminates this information.
• Keeps abreast of new practice management products and technologies to enhance operational efficiencies and revenue.
• Oversees asset acquisition and maintenance.
• Direct responsibility for HR functions including hiring, firing, evaluations, and merits.
• Works with call center leadership to develop call algorithms to expedite patient access.
• Oversees internal staff to manage calls within the practice access.
• Monitors quality metrics including PQRS / Meaningful Use and coordinates process improvements.
• Meets regularly with Faculty Group Practice leadership to report operating and financial results.
• Reports operating issues that may impact financial results to FGP Leadership.
• Oversees facility programming and works with RED+F to address physical plant needs.
• Collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals with FGP leadership.
• Manages front-end business processes including charge capture, authorization/referrals, and copay collections.
• Develops staffing needs to support patient care and operational needs.
• Designs and deploys employee reward and recognition programs.
• Improves operational work flows to enhance the patient experience, including reducing wait times, improving patient communication, optimizing templates, and addressing opportunities identified through surveys.
• Monitors and maintains practice performance standards, working with physicians and staff to meet targets for access, productivity, customer service, and other business performance standards.
• Works with FGP clinical leadership to ensure accreditation standards are maintained.
• Oversees clinical and administrative information systems in collaboration with FGP and SOM Information Technology contacts.
• Interacts with Sr. Director, Clinical Affairs to coordinate and integrate departmental providers and initiatives.
• Partners with the Director, Ambulatory Transitions to transition new physicians into appropriate ambulatory sites.
• Plans, develops, directs, and monitors initiatives to improve patient care.
• Collaborates with Practice Managers/Leaders to ensure patient and employee safety and comfort, including developing business continuity plans.
• Oversees front-end business office functions and serves as primary contact with billing vendors.
• Plans, develops, directs, and monitors initiatives to improve revenue cycle processes.
• Serves as an NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the mission, vision, and values and promoting excellence in patient experience.
• Drives consistency in patient and colleague encounters by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction.
• Works collaboratively with colleagues and site management to ensure positive experiences and timely resolution for all patient interactions and inquiries.
• Proactively anticipates patient needs and participates in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), escalating to leadership as appropriate.
• Shares ideas for improving patient experience and access with appropriate leadership.
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring practice staff are versed in Access Agreement gold standard principles.

Benefits

• Comprehensive benefits and wellness package
• Robust support system for any stage of life
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Manager