Assistant Director, Programs, Connect to Care

Breaking Ground • New York, NY

12d

About The Position

The Assistant Director, Programs, Connect to Care, reports to the Director, Programs, and supports the overall management of the street outreach program. The role provides direct supervision to 4–6 staff and offers Social Services Supervisors regular guidance and consistent support in overseeing day-to-day program operations, with a focus on high-quality client engagement and exceptional service delivery. The Assistant Director also supports the Director by maintaining high-level reports detailing program performance metrics.

Requirements

• NYS Licensed Masters Social Worker (LMSW).
• At least 2 years of supervisory experience.
• Thorough clinical understanding of service delivery concepts and structures, including Housing First, client-centered motivational interviewing, Harm Reduction models, and behavioral and medical health systems.
• Ability to access and negotiate the full range of services for recipients.
• Ability to work successfully with a wide range of internal and external stakeholders.
• Demonstrated success working in a fast-paced environment with multiple priorities.
• Ability to delegate and motivate staff to achieve deliverables.
• Ability to communicate verbally and in writing with diverse populations and stakeholders.
• Proficiency with Microsoft Office Suite programs, including Word, Excel, Outlook, and Microsoft Teams.
• Familiarity with Access-based databases and ability to learn new programs.

Nice To Haves

• Experience working in 24/7 programs and with homeless or formerly homeless populations.
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground.
• Bilingual skills.

Responsibilities

• Manage social service delivery, including program oversight, staff supervision, and training.
• Manage 4–6 direct reports.
• Liaise with service partners, government, community, and other agencies to support responsive and effective program service delivery.
• Oversee service delivery, including adding individuals to the outreach caseload, ensuring connections to case management, and making referrals for psychiatric assessment and treatment as appropriate.
• Ensure effective collaboration with internal stakeholders, including other street outreach teams, safe haven and stabilization bed sites, Breaking Ground’s Central Intake Unit, Compliance, Research and Evaluation, and building staff.
• Generate regular and as-needed reports on outcomes, goals, and data tracking.
• Establish and maintain strong, productive working relationships, emphasizing positive and proactive problem-solving.
• Provide some after-hours on-call coverage.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager