Assistant Director, Programs, Connect to Care

Breaking Ground • New York, NY

14d • $85,000 - $90,000

About The Position

Breaking Ground operates nearly 4,000 units of housing across New York City, as well as housing in upstate New York and Connecticut. Its supportive housing pairs affordable housing with services designed to help people maintain their homes long-term. The organization also provides programs and services to help people experiencing street homelessness come indoors and move toward permanent housing.

Reporting to the Director, Programs, the Assistant Director, Programs, Connect to Care supports the overall management of the street outreach program. The role directly supervises 4–6 staff and provides Social Services Supervisors with regular guidance and support in overseeing day-to-day operations, client engagement, and service delivery. The Assistant Director also supports the Director by maintaining high-level reports on program performance metrics.

Requirements

• NYS Licensed Masters Social Worker (LMSW) required.
• Minimum of 2 years of supervisory experience.
• Thorough clinical understanding of service delivery concepts and structures, including Housing First, client-centered motivational interviewing, harm reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients.
• Ability to work successfully with a wide range of internal and external stakeholders.
• Demonstrated success working in a fast-paced environment with multiple priorities.
• Ability to delegate and motivate staff to achieve deliverables.
• Ability to communicate verbally and in writing with diverse populations and stakeholders.
• Proficiency with Microsoft Office Suite programs, including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs.

Nice To Haves

• Experience working in 24/7 programs and with homeless or formerly homeless populations is strongly preferred.
• A valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is preferred.
• Bilingual skills preferred.

Responsibilities

• Manage social service delivery, including program oversight, staff supervision, and training.
• Manage 4–6 direct reports.
• Liaise with service partners, government, community organizations, and other agencies to support responsive and effective program service delivery.
• Oversee service delivery, including adding individuals to the outreach caseload, linking individuals to case management, and making referrals for psychiatric assessment and treatment as appropriate.
• Ensure effective collaboration with internal stakeholders, including other street outreach teams, safe haven and stabilization bed sites, Breaking Ground’s Central Intake Unit, Compliance, Research and Evaluation, and building staff.
• Generate regular and as-needed reports on outcomes, goals, and data tracking.
• Establish and maintain strong, productive working relationships, emphasizing positive and proactive problem-solving.
• Participate in after-hours on-call coverage as required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager