Assistant Director, Patient Access Services over Stanyan, Hyde, and BCH Oakland

UCSF • Emeryville, CA

1d • $113,800 - $242,800 • Onsite

About The Position

Under the general supervision of the Patient Access Services Director, this role involves administrative services and operations for patient admissions, registration, ED, Surgical Waiting Room and Lab registration and reception services, and transfer admissions, patient financial screening, counseling and assistance services and price estimates/quotes. This position operates in accordance with federal, local, and internal standards, policies, and regulations, and typically includes operations, fiscal management, and program planning. Management oversight includes 24/7 staff and operations.

The Assistant Director, Community Hospitals Admissions and Registration, manages the Patient Access and business operations of UCSF Health Community Hospital patient access services locations and services encompassing multiple hospitals and numerous separate points of patient access and 24/7 and extended hour operations. The Assistant Director is responsible for managing day-to-day operational, financial, human and other resource management, and strategic planning. They have the clinical and administrative responsibility for developing and maintaining a high standard of patient access to care and the patient financial experience. The Assistant Director will inform, design and construct ADT and patient access workflows and oversee the ongoing optimization of the electronic medical record (EMR) and other systems unique to the patient access services operations and to the medical center. Working in conjunction with the admitting and referring providers, nursing, care transitions professionals and key administrative staff to include the Pre-Access Operations, Hospital and Medical Group Contracting Services, Patient Financial Services, Patient Relations, Compliance, Regulatory and Privacy teams, the Assistant Director will design and be instrumental in workflows and processes to ensure effective and optimal patient experience and patient flow. Working in conjunction with the Director, the Assistant Director will adopt existing policies and procedures and develop customized procedures and programs that respond to changing health care coverage and reimbursement requirements and to individualized patient qualities and needs.

Requirements

• Administrative services and operations for patient admissions, registration, ED, Surgical Waiting Room and Lab registration and reception services, and transfer admissions.
• Patient financial screening, counseling and assistance services and price estimates/quotes.
• Operations, fiscal management, and program planning.
• Management oversight of 24/7 staff and operations.
• Management of multiple hospitals and numerous separate points of patient access and 24/7 and extended hour operations.
• Clinical and administrative responsibility for developing and maintaining a high standard of patient access to care and the patient financial experience.
• Informing, designing and constructing ADT and patient access workflows.
• Overseeing the ongoing optimization of the electronic medical record (EMR) and other systems unique to the patient access services operations and to the medical center.
• Working in conjunction with admitting and referring providers, nursing, care transitions professionals and key administrative staff.
• Adopting existing policies and procedures and developing customized procedures and programs.

Responsibilities

• Manage the Patient Access and business operations of UCSF Health Community Hospital patient access services locations and services.
• Manage day-to-day operational, financial, human and other resource management, and strategic planning.
• Develop and maintain a high standard of patient access to care and the patient financial experience.
• Inform, design and construct ADT and patient access workflows.
• Oversee the ongoing optimization of the electronic medical record (EMR) and other systems unique to patient access services operations.
• Design and be instrumental in workflows and processes to ensure effective and optimal patient experience and patient flow.
• Adopt existing policies and procedures and develop customized procedures and programs that respond to changing health care coverage and reimbursement requirements and to individualized patient qualities and needs.
• Apply sound financial management of inpatient and outpatient insurance and authorization processes.
• Manage and oversee ADT/Registration Discharged Not Billed (DNB) claim holds, ensuring timely review and resolution to maintain goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed