Assistant Director, Operations

Simon Property Group•King of Prussia, PA

12d

About The Position

The Assistant Director, Operations supports the safe, reliable, and financially responsible operation of the Plaza at King Of Prussia. The role assists with long-range capital planning, property inspections, operating and capital budgets, procurement, maintenance, construction oversight, tenant coordination, safety programs, and emergency preparedness. It also supports and develops staff, maintains relationships with tenants and civic officials, and participates in the Manager-on-Duty rotation.

Requirements

Bachelor’s degree in a related field.
Minimum three years of experience in facility or maintenance operations.
Ability to read and understand blueprints, CAD drawings, and other schematics.
Ability to communicate effectively orally and in writing.
Proficiency with computers and programs such as Microsoft Office and other programs applicable to the property.
Ability to be flexible, prioritize and manage multiple projects, and solve problems in a timely manner.
Valid driver’s license.
Ability to lift and carry up to 50 pounds.

Responsibilities

Assist with developing a five-year capital plan to maintain and enhance property assets and execute projected capital plans.
Ensure property safety systems meet code and are maintained and inspected.
Conduct daily property walkthroughs, identify operational issues, and respond rapidly to them.
Assist with procurement and application of goods and services within annual CAM and capital expenditure budgets.
Partner with the Operations Director to manage property operating expenses within or below budget, addressing negative variances.
Manage the work process for capital projects and ongoing services, including scope development, requests for proposals, bid evaluation, service agreements, contractor oversight, inspections, and project close-out documentation.
Monitor contracted cleaning services.
Manage preventive and predictive maintenance, repairs, and construction work to sustain safe and reliable operations.
Read and interpret engineering drawings and schematic diagrams in paper or computer-based formats.
Work with the Operations Director and maintenance staff on preventive maintenance and related recordkeeping and logs.
Maintain a safe environment and identify and eliminate hazards affecting mall staff, tenants, and customers.
Administer and provide training for safety and regulatory programs, which may include OSHA, ADA, and EPA programs.
Work with security and local officials to plan and oversee fire safety programs and support emergency and disaster response preparation.
Perform or arrange condition assessments to support long-range capital plans and budgets.
Oversee contractors performing capital work.
Interact with the Portfolio Director of Operations and Energy Services.
Support tenants under construction and ensure work follows approved plans and mall criteria.
Help tenants address government and permitting obstacles and build relationships with government officials.
Coordinate and communicate with tenant coordination to help ensure tenants open by the budgeted RCD.
Develop staff by broadening roles and experiences, recognizing good performance, counseling poor performance, and completing thorough, objective performance reviews.
Resolve tenant lease and non-lease concerns related to facility operations.
Build relationships with tenants through frequent interaction, follow-through, and participation in formal tenant meetings about facility operations initiatives.
Fulfill the Manager-on-Duty rotation and manage daily activities as needed, including emergency situations.
Manage the operations purchasing program and asset inventory.
Ensure service agreements are current and compliant with the Simon Field Purchasing Policy.
Perform other duties as assigned.