Assistant Director, Operations

Simon Property Group•King of Prussia, PA

14d

About The Position

The Assistant Director, Operations supports the operation and maintenance of Plaza at King Of Prussia, including planning and overseeing capital projects, maintenance, safety programs, contractors, budgets, and tenant construction. The role works with the Operations Director, other maintenance staff, portfolio operations and energy teams, tenants, contractors, and public officials to maintain safe, reliable, and well-maintained property assets. The position also supports staff development and performance management, tenant relations, emergency response, purchasing, asset inventory, and compliance with service agreements and company purchasing policies. The employee participates in a Manager-on-Duty rotation and may manage day-to-day activities, including emergency situations.

Requirements

Bachelor’s degree in a related field.
At least three years of experience in facility or maintenance operations.
Ability to read and understand blueprints, CAD drawings, and other schematics.
Effective oral and written communication skills.
Proficiency with computers and programs such as Microsoft Office and other programs applicable to the property.
Ability to be flexible, prioritize and manage multiple projects, and solve problems in a timely manner.
Valid driver’s license.
Ability to lift and carry up to 50 pounds.

Responsibilities

Assist with developing a five-year capital plan to maintain and enhance property assets and execute projected capital plans.
Ensure property safety systems are up to code, maintained, and inspected.
Conduct daily property walk-throughs, promptly address operational issues, and ensure physical assets remain in good operating condition.
Assist with procurement and application of goods and services within annual CAM and capital expenditure budgets.
Partner with the Operations Director to manage property operating expenses within or below budget and address negative financial variances.
Manage work processes for capital projects and ongoing services, including scopes of work, requests for proposals, bid evaluation, service agreements, contractor oversight, inspections, and project close-out documentation.
Monitor contracted cleaning services.
Manage preventive and predictive maintenance, repairs, and construction work.
Read and interpret engineering drawings and schematic diagrams in paper or computer-based formats.
Work with the Operations Director and maintenance staff on preventive maintenance and related recordkeeping and logs.
Maintain a safe environment and identify and eliminate hazards affecting mall staff, tenants, and customers.
Administer and provide training for programs such as OSHA, ADA, EPA, and other regulated programs, as applicable.
Work with security and local officials to plan and oversee a fire safety program.
Support emergency and disaster response preparation.
Conduct condition assessments, personally or with consultants, to support long-range capital planning and budgeting.
Oversee contractors performing capital work.
Interact with the Portfolio Director of Operations and Energy Services.
Support tenants under construction and ensure work follows approved plans and mall criteria.
May help tenants address government and permit obstacles and build relationships with government officials.
Coordinate and communicate with tenant coordination to help ensure tenants open by or before the budgeted RCD.
Develop staff by enhancing their roles and broadening their experience; recognize good performance and counsel poor performance.
Complete performance reviews with thorough and objective feedback.
Resolve tenant lease and non-lease concerns related to facility operations.
Build relationships and interact with civic leaders, including code officials and fire safety officials.
Maintain tenant relationships through frequent interaction, follow-through, and participation in formal tenant meetings about facility operations.
Fulfill the Manager-on-Duty rotation and manage day-to-day activities as necessary, including emergency situations.
Manage the operations purchasing program and asset inventory.
Ensure service agreements are current and comply with the Simon Field Purchasing Policy.
Perform other duties as assigned.