Assistant Director of the Shocker Stores
Wichita State University Union Corporation•Wichita, KS
•$48,000 - $55,000•Onsite
About The Position
The Assistant Director of Shocker Stores is a dynamic leadership opportunity for a retail professional who thrives in a fast-paced, customer-focused environment. This role blends hands-on operational management with strategic planning to shape a vibrant, engaging retail experience across multiple campus locations. As a key member of the leadership team, you will help guide daily operations, develop staff, drive promotions, and support long-term growth initiatives, all while championing exceptional service and the Shocker spirit.
Requirements
- Bachelor’s degree in Business Administration, Retail Management, or a related field (Relevant experience may be considered in lieu of degree)
- 3–5 years of progressive retail management and supervisory experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Nice To Haves
- Strong leadership and organizational skills
- Excellent customer service mindset
- Ability to manage multiple priorities and meet deadlines
- Experience with financial management, budgeting, and reporting
- Strong analytical, problem-solving, and decision-making skills
- Effective verbal and written communication skills
- Energetic, detail-oriented leader who enjoys improving processes, mentoring teams, and creating engaging customer experiences
- Brings both operational expertise and strategic thinking, along with a passion for retail and community
Responsibilities
- Support and oversee daily retail operations across all Shocker Store locations, including the Rhatigan Student Center, Braeburn Square, and external venues (Koch Arena, Eck Stadium, pop-up shops, etc.)
- Ensure high standards of customer service, merchandising, and store presentation
- Monitor inventory accuracy and support profitability goals
- Supervise retail staff and student employees, fostering a positive, service-oriented culture
- Develop schedules, manage attendance, and assist with payroll processes
- Train and mentor employees to deliver exceptional customer experiences
- Assist in developing and executing promotions, marketing initiatives, and special events
- Collaborate on strategic planning and continuous improvement efforts
- Help establish and maintain operational policies and procedures
- Work closely with leadership and staff across all locations
- Contribute to a culture of teamwork, accountability, and innovation
Benefits
- Generous paid time off, including vacation, sick leave, and holidays
- Excellent health benefits (medical, dental, and vision coverage)
- Exceptional retirement contributions to support your long-term financial goals
- Opportunities for professional growth and leadership development
- A collaborative, team-focused environment within a vibrant campus community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
