Assistant Director of Student-Athlete Services

The Beach•Long Beach, CA

2d•Onsite

About The Position

The Associate Director of Student-Athlete Services provides leadership and coordination for key enrollment, onboarding, and transitional support processes for NCAA Division I student-athletes. This role ensures alignment with university systems while centering the student-athlete experience through strategic partnerships with campus units including Enrollment Services, the Bickerstaff Academic Center, Housing, Compliance, and International Education.

Requirements

Equivalent to a bachelor's degree in a related field and two years of related experience required.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences; Ability to collaborate positively to effectively drive toward organizational goals.
Demonstrate Inclusive Behaviors – Seek and develop relationships that help grow and maintain a working and learning environment where every student, employee and community member is treated with dignity and respect.
Manages Complexity – Make sense of complex, high quality and sometimes contradictory information to effectively solve issues and demonstrated analytical, decision making, prioritization and problem-solving skills. Use a “why not?” mindset.
Ability to develop ongoing relationships with season ticket holders, local community, and donors.
Ability to guide others in policy and procedures in support of the athletics department and the university.
Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Drives Results – Consistently achieve results, even under tough circumstances and thrive in fast-paced, high pressure environments.
Strong customer service skills over the telephone, in person, and through written communication.
Must be proficient in the use of basic computer applications.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Nice To Haves

Prior NCAA Division I collegiate or professional athletics preferred.

Responsibilities

Support recruiting operations by coordinating on-campus official visit logistics, including scheduling housing tours and assisting with “first impression” experiences for prospective student-athletes.
Manage shared recruiting resources such as the department golf cart, including scheduling, prioritization across sport programs, and ensuring maintenance, cleanliness, and readiness for coach use.
Collaborate with campus partners to support broader Move-In Day efforts for the general student body, contributing to a positive first impression and enhancing the overall student life experience.
Serve as the department’s Teamworks super user, acting as the primary liaison with the vendor and internal stakeholders.
Lead system optimization efforts, troubleshoot user issues, and develop and deliver training for coaches and staff to ensure effective and consistent utilization of Teamworks across all sport programs.

Benefits

Up to 24 vacation days per year (based on employee group and/or length of service)
14 paid holidays
12 sick days annually with unlimited accrual.
A variety of medical, dental, and vision plans.
Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
Confidential counseling and support services for employees and their families.
Wellness programs
Professional development opportunities
Insurance options including life, disability, and pet insurance.