Assistant Director of Strategic Engagement

City of New York•New York City, NY

5d•Onsite

About The Position

The New York City Taxi and Limousine Commission (TLC) regulates New York City's for-hire transportation industry. The Office of Community Affairs (OCA) is TLC's primary public-facing unit, handling non-licensing-related correspondence, working with elected officials and sister city agencies, providing language access services, and coordinating with the Office of Policy to keep licensees, industry stakeholders, and the public informed about agency rules and initiatives. The Assistant Director of Strategic Engagement leads driver advocacy and feedback, develops partnerships with culturally competent organizations, and supports agency priorities through driver engagement. The role supervises the driver engagement support team, serves as a liaison for drivers, creates ongoing feedback mechanisms, and coordinates with agency divisions to ensure concerns are considered and addressed. The position also supports the Assistant Commissioner of Engagement and Community Affairs in stakeholder relations and priority initiatives, and coordinates with the Owner Driver Resource Center and Deputy Director of Community Affairs. Evening and weekend work may be required for outreach, projects, and engagement events as assigned.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
All candidates must have at least one year of experience in community work or community-centered activities related to the duties.

Responsibilities

Supervise the support team responsible for driver engagement efforts.
Serve as a dedicated driver advocate and liaison, representing drivers’ perspectives, experiences, and concerns in agency planning and decision-making.
Develop and maintain a driver feedback loop that gives drivers regular opportunities to provide input, receive updates, and learn how their feedback is addressed.
Establish and manage driver focus groups, roundtables, advisory groups, listening sessions, and other engagement forums.
Create mechanisms to capture, organize, track, and elevate driver concerns and recommendations to the Assistant Commissioner of Engagement and Community Affairs.
Analyze feedback from multiple channels to identify recurring themes, operational challenges, and opportunities for agency improvement.
Coordinate with agency divisions to refer driver feedback to appropriate teams and ensure it is considered and followed through.
Communicate with drivers about actions taken, policy or operational changes, and opportunities for further input.
Build and maintain relationships with diverse driver representatives and industry organizations.
Support development and management of a formal driver advisory group.
Establish regular reporting on driver engagement, concerns, agency responses, and outstanding issues.
Support the Assistant Commissioner in building relationships with industry leaders, community partners, advocacy organizations, and other external partners.
Identify and cultivate partnerships with community organizations, industry representatives, and other stakeholders, particularly groups connected to communities of color, social services, and healthcare.
Anticipate stakeholder concerns and identify opportunities to address issues proactively and strengthen trust in the agency.
Facilitate meetings, roundtables, listening sessions, and other external engagement opportunities.
Synthesize stakeholder feedback and provide actionable recommendations to senior leadership and agency divisions.
Represent TLC at external meetings, events, and forums as needed.
Support high-priority agency initiatives through strategic engagement, stakeholder coordination, and targeted outreach.
Manage key agency protocols under the Office of Community Affairs that support driver dignity.
Develop briefings, talking points, stakeholder assessments, engagement plans, and other materials supporting agency priorities.
Identify opportunities for inter-divisional collaboration on driver engagement and staff engagement.
Coordinate with the Owner Driver Resource Center and Deputy Director of Community Affairs on industry feedback, streamlined protocols, new partnerships, and outreach.
Participate in and provide staffing support for outreach, major projects, and engagement events during evenings and weekends, as assigned by the supervisor.