Assistant Director of Strategic Engagement
About The Position
The New York City Taxi and Limousine Commission (TLC) regulates New York City’s for-hire transportation industry. The Office of Community Affairs (OCA) is TLC’s primary public-facing unit, handling non-licensing correspondence, interfacing with elected officials and sister city agencies, providing language access, and working with the Office of Policy to keep licensees, industry stakeholders, and the public informed about agency rules and initiatives. The Assistant Director of Strategic Engagement leads driver advocacy and feedback efforts, develops partnerships with culturally competent groups, and supports agency priorities through driver engagement. The role supervises the driver engagement support team and serves as a liaison for drivers, ensuring their perspectives are represented in agency planning and decision-making. It establishes feedback channels and engagement forums, tracks and analyzes driver concerns, coordinates their referral and follow-up across agency divisions, and communicates agency responses to drivers. The position also supports the Assistant Commissioner of Engagement and Community Affairs in building relationships with industry leaders, community partners, advocacy organizations, and other external stakeholders. It cultivates partnerships—particularly with groups connected to communities of color, social services, and healthcare—facilitates engagement opportunities, synthesizes feedback into recommendations, and represents the agency at external events and meetings. The Assistant Director supports agency initiatives through strategic engagement, stakeholder coordination, and outreach; manages relevant agency protocols; prepares briefings and engagement materials; and coordinates with the Owner Driver Resource Center and Deputy Director of Community Affairs. Outreach, projects, and events may require work during evenings and weekends, as assigned by the supervisor. The position is based in New York, NY.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
- All candidates must have at least one year of experience in community work or community-centered activities related to the duties.
Responsibilities
- Supervise the support team responsible for driver engagement efforts.
- Serve as a driver advocate and liaison, ensuring driver perspectives and concerns are represented in agency planning and decision-making.
- Develop and maintain a driver feedback loop with consistent opportunities for drivers to provide input and receive updates.
- Establish and manage driver focus groups, roundtables, advisory groups, listening sessions, and other engagement forums.
- Create mechanisms to capture, organize, track, and elevate driver concerns and recommendations to the Assistant Commissioner of Engagement and Community Affairs.
- Analyze feedback from engagement channels to identify recurring themes, operational challenges, and opportunities for improvement.
- Coordinate with agency divisions to refer driver feedback to appropriate teams and support follow-through.
- Communicate agency actions, policy or operational changes, and requests for further input to drivers.
- Build relationships with diverse driver representatives and industry organizations.
- Support the development and management of a formal driver advisory group.
- Report regularly on driver engagement, concerns, agency responses, and outstanding issues.
- Support the Assistant Commissioner in building relationships with industry leaders, community partners, advocacy organizations, and other external partners.
- Identify and cultivate partnerships with community organizations, industry representatives, and other stakeholders, particularly groups tied to communities of color, social services, and healthcare.
- Anticipate stakeholder concerns and identify opportunities to address issues proactively and strengthen trust in the agency.
- Facilitate meetings, roundtables, listening sessions, and other engagement opportunities with external stakeholders.
- Synthesize stakeholder feedback and provide actionable recommendations to senior leadership and agency divisions.
- Represent the agency in external meetings, events, and forums as needed.
- Support high-priority initiatives through strategic engagement, stakeholder coordination, and targeted outreach.
- Manage key agency protocols under the Office of Community Affairs that support driver dignity.
- Develop briefings, talking points, stakeholder assessments, engagement plans, and other materials supporting agency priorities.
- Identify opportunities for inter-divisional collaboration on driver engagement and staff engagement.
- Coordinate with the Owner Driver Resource Center and Deputy Director of Community Affairs on industry feedback, protocols, partnerships, and outreach.
- Participate in and provide staffing support for outreach, major projects, and engagement events during evenings and weekends, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
