Assistant Director of Spa

Bluejack National•Montgomery, TX

4h•Onsite

About The Position

The Assistant Director of Spa leads the overall day-to-day operation of The Sanctuary Spa, owning the member and guest experience while managing the team, operations, labor, revenue support, service standards, safety, and operational efficiency. The role partners with the Director of Operations and other Club leaders to develop and execute strategies that enhance member experience and improve spa performance. The Assistant Director is also a visible leader who champions Bluejack’s mission and cultural beliefs and supports a polished, hospitality-focused environment. The position covers leadership and operations; member experience and revenue; people leadership; financial, inventory, and labor management; facilities, safety, and compliance; events and special projects; and leadership communication. The employee is expected to work indoors and outdoors across the property, stand and move for most or all of a shift, and may need to drive a golf cart. The role includes physical activity such as pushing, pulling, bending, lifting, or moving up to 50 pounds. Flexible availability is required, including evenings, weekends, holidays, and peak Club periods.

Requirements

3–5 years of progressive experience in spa, wellness, hospitality, resort, private club, or related operations, with demonstrated leadership experience.
Ability to lead, coach, develop, and hold employees accountable.
Strong understanding of spa and wellness operations, retail, member experience, and hospitality standards.
Business acumen and understanding of revenue, labor, inventory, and operating expenses.
Strong communication, organization, problem-solving, and decision-making skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with computer systems, scheduling platforms, POS systems, and spa management software.
Ability to learn and promote spa, wellness, fitness, and Bluejack National offerings.
Demonstrated commitment to Bluejack’s cultural beliefs and mission.
Flexible availability, including evenings, weekends, holidays, and peak Club periods.
High school diploma or GED required.
Valid Texas Driver’s License and compliance with driver safety policy requirements.
Ability to stand and move around for the entirety or majority of a shift.
Ability to work indoors or outdoors in weather including excessive heat, cold temperatures, rain, and sunshine.
Ability to push, pull, bend, lift, and/or move up to 50 pounds.
Ability to drive a golf cart safely and securely to travel between areas of the property may be required.
Ability to meet Bluejack appearance and grooming standards, including polished, conservative presentation, natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos.

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality Management, Business, Recreation Management, or a related field.
Relevant experience may be considered in lieu of formal education.

Responsibilities

Own the day-to-day operation of The Sanctuary, ensuring exceptional service, operational efficiency, cleanliness, safety, and adherence to Bluejack standards.
Set clear expectations and hold team members accountable for service, performance, productivity, and member experience.
Develop and maintain SOPs, service standards, and operating procedures.
Evaluate business levels and adjust staffing and resources to meet member and guest demand.
Identify operational challenges and implement solutions to improve service, efficiency, and financial performance.
Own the member and guest experience within The Sanctuary, ensuring personalized, professional, and consistent service.
Build relationships with members and guests, respond to concerns, and use feedback to improve the experience.
Partner with Bluejack leaders to grow spa revenue, utilization, retail sales, service provider productivity, and member participation.
Execute approved promotions, wellness programs, events, and retail initiatives.
Maintain product and service knowledge and ensure the team can effectively promote spa offerings.
Collaborate with Marketing, Membership, Fitness, F&B, and other departments to maximize participation and create a seamless Club experience.
Lead, coach, develop, and hold Spa Attendants, Service Providers, and other assigned team members accountable to performance and service expectations.
Participate in hiring, onboarding, training, certification, performance management, and employee development.
Maintain training programs focused on service standards, product knowledge, safety, and member experience.
Identify development opportunities and support employee growth and succession.
Partner with the Director of Operations and Human Resources on staffing and employee relations matters.
Foster teamwork, accountability, empowerment, and continuous improvement.
Assist with departmental budgeting and monitor revenue, expenses, labor, supplies, and other operating costs.
Manage staffing and scheduling based on business levels, appointments, events, and member demand.
Monitor labor utilization and adjust it to support member experience and financial performance.
Oversee retail and operational inventory, including monthly supply counts and quarterly retail counts.
Maintain appropriate inventory levels and submit purchasing recommendations.
Monitor retail performance and inventory movement and identify opportunities to improve profitability.
Maintain the cleanliness, organization, presentation, and operational readiness of The Sanctuary, fitness center, movement studio, pool, and related areas.
Ensure equipment is safe, clean, and properly maintained.
Coordinate with Facilities and vendors regarding repairs, maintenance, and equipment needs.
Ensure compliance with applicable safety, sanitation, licensing, and regulatory requirements.
Address and appropriately escalate safety hazards, maintenance concerns, incidents, and other operational risks.
Lead planning and execution of approved spa events, member activations, promotions, and wellness experiences.
Coordinate with internal departments and external vendors to execute events and initiatives successfully.
Recommend new services, programs, partnerships, and initiatives to enhance member experience and support business growth.
Own assigned projects from planning through completion.
Serve as a visible and engaged leader within The Sanctuary and across the Bluejack property.
Conduct regular team meetings and communicate priorities, member feedback, operational updates, and performance expectations.
Communicate consistently with the Director of Operations regarding staffing, performance, member feedback, challenges, and opportunities.
Use sound judgment, take ownership of decisions within the role’s scope, and proactively escalate matters requiring additional leadership.
Champion Bluejack’s mission, cultural beliefs, and commitment to exceptional member experiences.
Meet Bluejack appearance and grooming standards and reflect the Bluejack brand in appearance, behavior, and communication.
Possess a valid Texas Driver’s License and meet driver safety policy requirements.
Perform other related duties as assigned by the supervisor.