Hotel Assistant Director of Sales

Blue Sky Hospitality Solutions • Houston, TX

6d • Onsite

About The Position

Responsible for the development and solicitation of business within designated market segments to ensure the necessary advance bookings for a successful and profitable hotel operation. This role is accountable for achieving or exceeding revenue goals by proactively prospecting, facilitating, and closing business opportunities. The Assistant Director of Sales is responsible for total room, banquet, catering, and room rental revenue, yield strategies, and implementation, while meeting budget, forecast, and optimal business mix targets. Strategies include market mix, pricing, status, and direct sales. The role involves the development and solicitation of business from all markets to ensure the necessary advance bookings for a successful and profitable operation for the hotel.

Requirements

• Bachelor's degree from a four-year college or university in business, communications, or hotel management preferred
• Five years or more related experience in a hotel sales setting.
• Working knowledge of the Travelclick/Hotelligence Business Travel analysis tool and Microsoft Office.
• Supervisory experience required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Command of the English language both written and verbal.
• Must have a valid driver’s license in the applicable states.

Nice To Haves

• Sales Pro knowledge is preferred but not required.

Responsibilities

• Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.
• Solicit new sales accounts within designated market segments (Corporate, SMERF, Business Travel), entertain, and maintain relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
• Solicit new group sales accounts, entertain, and maintain relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
• Develop networking opportunities to promote high visibility of the hotel through active participation in community and professional associations activities and events, blitzes, internet prospecting, and supplier partnerships in order to generate rooms and F&B sales for the hotel.
• Ensure that revenue goals are achieved or exceeded by proactively prospecting, facilitating, and closing business opportunities within assigned market segments.
• Keep management informed of sales goals attainment throughout the period.
• Review market trends in order to attain growth in REV PAR and Occupancy.
• Own any issues and have a solid plan in place for following up on guest requests as well as in-house requests.
• Communicate both verbally and in writing to provide clear guidance to other operating departments regarding guest expectations.
• Complete all required brand training as per brand requirements.
• Multitask and prioritize departmental functions to meet deadlines.
• Effectively deal with internal and external customers, some of whom will require a high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Observe and detect signs of emergency situations. Remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Make sound business decisions and take action quickly based on previous experience and good judgment.
• Implement company and franchise programs.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Establish and maintain effective working relationships with fellow team members and customers.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance to ensure high levels of customer satisfaction and quality.
• Maintain high standards of personal appearance and grooming, which includes wearing nametags.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Read and interpret documents and write routine reports and correspondence.
• Regular attendance to all hotel required meetings and trainings.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager