Assistant Director of Residential Services

NYSARC INC • City of Cortland, NY

4d • $63,000 - $75,000

About The Position

The Assistant Director of Residential Services provides leadership and oversight for the daily operations of assigned residential programs, ensuring high-quality services for individuals with developmental disabilities. The position supervises residential management and support staff, oversees staffing and operational needs, promotes compliance with agency and OPWDD requirements, and partners with program leadership to maintain safe, effective, and person-centered services.

Requirements

• Associate's degree required; Bachelor's degree preferred.
• Minimum of five years of experience working with individuals with developmental disabilities.
• Valid New York State driver's license with 12-month driving history.

Nice To Haves

• Supervisory experience is strongly preferred.
• Bachelor's degree preferred.

Responsibilities

• Oversee day-to-day operations of assigned residential programs, including staffing, scheduling, payroll, recruitment, hiring, and fiscal expenditures.
• Provide direct leadership and supervision to Residence Managers and relief staff, and oversee and support residential direct care employees across program sites.
• Lead employee-management activities, including interviewing, hiring, training, performance management, coaching, disciplinary action, and resolution of employee concerns.
• Ensure residential programs comply with agency policies, OPWDD regulations, service plans, and applicable regulatory requirements, maintaining quality and continuity of services.
• Partner with QIDPs and Residence Managers to ensure individual service plans are implemented appropriately and residential services support the needs of individuals served.
• Support quality assurance and continuous improvement efforts, including developing, implementing, and monitoring plans of corrective action through successful completion.
• Monitor billing documentation, staff training compliance, competency evaluations, and residential program data to ensure accuracy and timely completion.
• Participate in and provide leadership for the residential on-call system, responding to urgent operational needs and providing direct care support during emergencies when necessary.

Benefits

• Up to 33 days of paid time off in the first year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree