Asst. Director of Quality & Evaluation
About The Position
The Assistant Director of Quality & Evaluation leads a mission-driven team focused on strengthening quality and outcomes across North Carolina’s behavioral health and developmental disability service system. The Quality & Evaluation section provides data-driven oversight, evaluation, and continuous improvement for DMH/DD/SUS programs. It develops and advances quality and evaluation frameworks that support performance measurement, data-informed decision-making, and compliance with state and federal reporting requirements. The role guides staff, projects, and analytical processes that drive statewide improvement. It manages data analysts and supporting staff, coordinates complex evaluation and quality initiatives, and fosters shared learning across the Division and statewide service network. The position helps shape how data is collected, interpreted, and used to strengthen operations and improve outcomes for people with mental health needs, developmental disabilities, substance use disorders, and traumatic brain injury. The position supports LME and provider agency quality staff, facilitates quality workgroups, coordinates improvement activities among diverse stakeholders, and oversees major survey and data-collection projects and related contracts. It is funded in part through federal funds.
Requirements
- Master’s degree in a discipline specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity; or a bachelor’s degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity; or an equivalent combination of education and experience.
Nice To Haves
- Comprehensive knowledge of research principles, study design, and diverse data collection methods used to support program and policy development.
- Experience supervising, mentoring, and coordinating the work of a team of data analysts to ensure high-quality evaluation and quality management deliverables.
- Advanced project management skills, including planning, organizing, scheduling, and monitoring multiple complex assignments simultaneously.
- Strong analytical, project management, and communication skills, and a commitment to improving services for North Carolinians.
Responsibilities
- Manage a team of data analysts and supporting staff.
- Guide projects and analytical processes that drive statewide improvement.
- Coordinate complex evaluation and quality initiatives.
- Foster shared learning across the Division and statewide service network.
- Support LME and provider agency quality staff.
- Facilitate quality workgroups.
- Coordinate improvement activities among diverse stakeholders.
- Oversee major survey and data-collection projects and related contracts.
- Develop and advance quality and evaluation frameworks supporting performance measurement, data-informed decision-making, and state and federal reporting compliance.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program with pre-tax benefits
- Paid vacation leave
- Paid sick leave
- Community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
