Assistant Director of Program Supports, Community Services

EASTERSEALS ARKANSAS•Little Rock, AR

About The Position

The Assistant Director of Program Supports manages the Program Supports team within Community Services. The team provides intake, staffing coordination, onboarding, documentation, administrative, specialist consultation, training, and technology support for CES Waiver Services and related Community Services programs. The role directs the team’s staff, establishes priorities and procedures, and is accountable for team performance. Direct service operations remain the responsibility of program directors, assistant program directors, and managers; this position manages the support functions serving those programs. The position directly supervises the Program Supports team, including administrative assistants, intake specialists, staffing coordinators, consultative specialists, a program trainer, and technology support staff. Supervisory duties include planning and assigning work, evaluating performance, coaching and corrective action, training, resolving employee concerns, and making employment-status recommendations. Nursing and behavioral consultation staff may receive administrative supervision, while clinical direction remains with appropriately licensed professionals as required. The role coordinates with program managers, directors, nursing, behavioral services, HR, payroll, finance, and other departments. It leads improvements to team systems, including Microsoft 365 tools and program-specific platforms, and may lead special projects, pilot workflows, and program expansion efforts. The employee must comply with applicable laws and regulations and protect confidential employee, program, and health information. Work is primarily performed in an office, administrative, program, or community-based setting, with occasional local travel potentially required.

Requirements

High school diploma or equivalent required.
At least two years of supervisory experience required.
Strong leadership, coaching, supervision, and team-development skills.
Strong organizational skills and ability to manage multiple priorities, deadlines, and workflows.
Excellent written and verbal communication skills.
Working knowledge of Medicaid waiver services, HCBS principles, documentation standards, and confidentiality requirements.
Proficiency with Microsoft 365 and program-specific platforms.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
If driving on Easterseals Arkansas business, maintain a valid driver’s license, required automobile insurance, and a driving record acceptable under organizational policy.

Nice To Haves

Bachelor’s degree in human services, social work, psychology, business administration, public administration, healthcare administration, special education, or a related field preferred.
Three to five years of experience in disability services, Medicaid waiver services, human services administration, healthcare operations, nonprofit program management, or a closely related field preferred.
Service Excellence.

Responsibilities

Manage the Program Supports team, including administrative assistants, intake specialists, staffing coordinators, consultative specialists, the program trainer, and technology support staff.
Set team priorities, plan and assign work, and hold staff accountable for accurate and timely completion.
Monitor team workflows, identify gaps, delays, and barriers, and direct corrective action.
Develop, implement, and enforce procedures for the team’s functions.
Maintain continuity during absences, vacancies, and periods of increased demand by reallocating work and adjusting staffing.
Direct intake workflows, including referral review, documentation collection, and enrollment coordination.
Direct staffing coordination for Direct Support Professionals and other direct service positions in collaboration with program managers and HR.
Ensure onboarding documentation, training, certifications, and program orientation are completed.
Monitor intake, staffing, and onboarding metrics and improve timeliness and accountability.
Ensure client files, employee records, training records, and payroll support records meet organizational, regulatory, payer, and accreditation requirements.
Ensure Health Maintenance Activity Plans and Behavior Support Plans are developed, updated, and implemented on time in coordination with program managers.
Lead team preparation for audits and internal and external reviews, and implement corrective action for the team’s functions.
Lead continuous quality improvement by analyzing trends, monitoring compliance outcomes, and implementing corrective actions.
Serve as the team’s point of contact with program managers, directors, nursing, behavioral services, HR, payroll, finance, and other departments, and resolve cross-functional operational barriers.
Lead implementation and improvement of team systems, including Microsoft 365 tools and program-specific platforms.
Lead special projects, pilot workflows, and program expansion efforts affecting program supports.
Participate in Community Services leadership and planning meetings and implement program support goals, priorities, and strategic initiatives.
Serve as the Senior Director’s designee for program support matters when directed.
Supervise staff, including completing performance evaluations, administering coaching and corrective action, training staff, directing work, and resolving employee concerns.
Perform other duties as assigned within the scope of the position.
Comply with applicable federal, state, and local laws and regulations, and access protected health or confidential information only when necessary for assigned duties or approved.