Sr. Director Community Supports

Easterseals•Fort Worth, TX

5d•Onsite

About The Position

The Senior Director of Community Supports administers the Employment Services and CLASS programs across Easter Seals North Texas sites where they are offered. The role oversees quality assurance and improvement, billing, staff training, and program operations. For CLASS, the Director conducts case record reviews, serves as the primary liaison with service providers and the Texas Health and Human Services Commission (HHSC), coordinates monitoring visits, and carries a case management caseload. For Employment Services, the Director leads program compliance, billing and payroll, service delivery, staff supervision, outreach, and data collection and reporting. The position provides direct supervision of CLASS and Employment Services staff; hires, trains, and evaluates personnel; establishes program goals and budgets; and develops systems for case management, documentation, billing, and quality assurance. It also builds relationships with referral sources, community organizations, state agencies, and other partners to support effective services for people with disabilities. The role is based primarily in an office, with local travel throughout the DFW area required. The work schedule is 7:00 a.m.–4:30 p.m. Monday through Thursday and 7:00 a.m.–11:00 a.m. Friday, with 30-minute lunch breaks. Some additional evening, early-morning, and weekend work may be required. The position requires working at a desk or computer for at least six hours per day and the ability to travel independently and on time throughout North Texas for work purposes.

Requirements

Bachelor’s degree.
At least three years of experience providing direct services to individuals with disabilities.
At least three years of experience administering social service programs, or equivalent experience.
Knowledge of Windows operating systems and Microsoft Office products, including Word, Excel, and Outlook, or ability to learn them independently.
Ability to work collaboratively and independently with minimal supervision and accountability.
Strong written and oral communication skills, including the ability to articulate the agency’s mission and message.
Skill in developing training materials for specific needs and delivering training content.
Ability to travel independently and timely throughout North Texas for work purposes.
Ability to work at a desk or computer for at least six hours per day.
Ability to pass a criminal and background check.
Current driver’s license and proof of automobile insurance if travel in the North Texas area is required.

Responsibilities

Provide leadership and administration for the CLASS and Employment Services programs across applicable sites.
Supervise program staff, including hiring, training, evaluating performance, and recommending corrective actions or additional training.
Conduct CLASS case record reviews and coordinate the program’s three-tier quality assurance system.
Prepare materials for monthly CLASS billing and complete Employment Services billing and reports accurately and on time.
Serve as the primary liaison with CLASS Direct Service Agencies and HHSC, and coordinate monitoring visits and reviews.
Carry a CLASS case management caseload; educate and advocate for clients, maintain case records, and comply with program regulations.
Identify staff training needs, provide or arrange training, and maintain records of attendance and outcomes.
Conduct an annual CLASS client satisfaction survey and develop educational materials and presentations for clients and families.
Establish Employment Services budgets and program goals and monitor achievement of objectives, outcomes, and outputs.
Ensure Employment Services compliance with contracts, funders, regulators, and documentation standards, including Ticket-to-Work and TWC requirements.
Develop and monitor case management and quality assurance systems to support timely, accurate, and effective service delivery.
Build and maintain relationships with referral sources, community resources, TWC, Workforce Solutions, school districts, and organizations serving people with disabilities.
Maintain awareness of trends and best practices related to disabilities, rehabilitation, case management, Medicaid Waiver programs, employment, and community resources.
Participate in required organizational meetings and follow agency policies and procedures.
Travel throughout the North Texas region for work purposes.