Assistant Director of People and Culture

Four Seasons Hotels and Resorts•Naples, FL

2d•Onsite

About The Position

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect. The Assistant Director of People and Culture will support the Director in overseeing all aspects of the Human Resources division. This includes managing benefits administration, employee relations, recruitment and retention strategies, staff communication, career development, wage and hour compliance, training, workers' compensation, and legal matters concerning resort employees. The role also involves delivering workplace learning and performance improvement programs to ensure long-term business success and cultivating a culture of care for all employees through effective communication and employee relations.

Requirements

College degree preferred in Human Resources Management, Business Management or equivalent experience required.
Minimum 3 years' experience in a related position is required. First-time Assistant Director of People and Culture candidates will not be considered.
High level of attention to detail
Imperative to work in a fast-paced, high expectation environment
Ability to attract and recruit new, dynamic talent to Four Seasons who compliment the vision of the resort.
Excellent written and verbal communication skills.
Ability to create professional and effective visual communication.
Strong organizational and project management ability.
High level of emotional intelligence and interpersonal skills.
Strong proficiency with Microsoft Office.
The ability to react and adjust to changing business environments while implementing efficient workflow processes.
Experience with HRIS systems; WorkDay preferred.
Knowledge of labor laws: Local, State and Federal.
Critical thinking and decision-making skills.

Nice To Haves

Experience in luxury hospitality is preferred.

Responsibilities

Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel.
Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover. Responsible for completion of all Stay and Exit Interviews.
Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
Conduct regular audits of insurance records, I-9 records, vacation and sick allowances.
Administer and train employees on behalf of People & Culture including but not limited to discipline, benefits, core and culture standards.
Organize and supervise all employee recreation programs include holiday parties, children’s party, general meetings etc.
With support of the People & Culture Manager, is responsible for the full life cycle of the Employee Experience at the resort.
Respond to and attend any related hearings for all employee claims against the hotel including EEOC, NLRB, Workers’ Compensation, Unemployment and Wage & Hour.
Actively support the Safety/Lead with Care Committee.
Assist the Talent Acquisition Manager and Director of People & Culture with the Talent Acquisition function of the P&C Division for exempt - level roles. Screening, interviewing, facilitating the interview process. If needed, assist in line-level roles.
Responsible for property wide recognition and appreciation programs.
Engage as a vocal and visible leader and daily people-partner of the Resort.
In partnership with the P&C Manager, and the P&C Generalist, owns employee communications.
In partnership with the P&C Manager, is responsible for planning, organizing and executing employee relations functions such as direct line organization, leadership meetings, visual communications, employee parties, town-halls, etc.
The ability to attend and participate in management and employee functions as expected, representing People & Culture and the Resort accordingly both on and off hotel property.
Assists and oversees the P&C Manager with the benefits administration of the resort. Works with third-party payroll off-shoring team to ensure compliance and accuracy in all benefits billing.
Manage Workday inbox for accurate and timely resolution.
Actively participates in Embark on a routine basis.
Completes other tasks/projects as assigned by the Director of People & Culture.
Oversees two direct reports: People & Culture Manager, People & Culture Generalist.