Director of People & Culture

Four Seasons Hotels and Resorts • Jacksonville, FL

1d • Onsite

About The Position

The Director of People and Culture is part of the Executive Leadership team, contributing to key strategic and operational decisions for the Hotel. This role requires individuals who are brave problem solvers, possess strong business acumen, excellent communication and interpersonal skills, and demonstrate professionalism and adaptability. The ideal candidate will be a catalyst for change, an employee champion, and have a growth mindset. The target start date for this role is November 1st.

Requirements

• Previous Experience in a Director of People & Culture or Assistant Director of People & Culture role required, preferably within a luxury hotel environment
• Bachelor’s Degree/4 year Degree is strongly preferred.
• Human Resources, Educational or Hospitality background is preferable, however, not essential if applicants have previous relevant work experience.
• A passion for service in Luxury Hospitality while possessing strong financial acumen and ability to understand strategic financial planning and budgeting.
• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills.
• Strong experience in Human Resources Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development, Labour Relations, and Total Rewards.
• Exceptional communication skills, emotional intelligence and interpersonal skills

Responsibilities

• Oversee all aspects of the People and Culture division, including benefits administration, employee relations, talent acquisition and retention, staff communication, career development, wage & hour compliance, training, workers’ compensation, and legal matters related to hotel employees.
• Monitor staff performance quality, including reviewing disciplinary actions, recommendations for suspension or termination, and establishing a regular performance appraisal program for all staff.
• Assess the development and effectiveness of employees at all levels and the hotel's manpower needs using succession planning, and assist management with career planning and counseling.
• Supervise financial aspects of the P&C budget, including benefits, labor & salary reports, and plan cost-effective events within P&C budget guidelines.
• Establish and implement recruitment, selection, placement, and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws, including hiring, staffing guides, and compensation guidelines.
• Analyze hotel training and development needs at all levels and create or coordinate the creation of programs to ensure employees are proficient in delivering core and culture standards and prepared for internal promotion.
• Play an active role in Wellness programs and lead successful Diversity Inclusion and Belonging initiatives.
• Actively balance strategic and tactical requirements with a high degree of integrity for employee heart of the house spaces.

Benefits

• Competitive salary and a comprehensive benefits package.
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary Employee Meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Director