Assistant Director of Operations

Level99 Entertainment • Paramus, NJ

17d • $90,000 - $100,000 • Onsite

About The Position

Level99 is hiring an Assistant Director of Operations for its upcoming Garden State Plaza venue in Paramus, New Jersey. The venue combines an entertainment and bar operation spanning more than 45,000 square feet and is expected to serve nearly 500,000 guests per year. The Assistant Director of Operations is responsible for the venue’s overall success, delivering an exceptional guest experience while leading managers and hourly team members across beverage, entertainment operations, event operations, and maintenance.

The role carries out strategic initiatives from the Director of Operations and the Support Center, while managing daily operational details and modeling every role by example. The successful candidate will work closely with the on-site Director of Operations, build a collaborative team environment, uphold operational standards, and ensure team members perform consistently. The position also involves developing and executing Level99’s operations playbook and communicating operational insights and lessons to the Director of Operations.

Requirements

• At least 5 years of progressive growth in a high-volume hotel, entertainment, or restaurant environment.
• Deep knowledge of hospitality, entertainment, or restaurant operating systems, including sales forecasting, labor management and scheduling, COGS reporting, invoice management, and reservation management.
• Strong guest-facing communication and service recovery skills.
• Team-first attitude and ability to communicate successfully across all levels of the organization.
• Exceptional verbal, written, and interpersonal skills.
• Strong computer skills and proficiency in Google Suite and/or Microsoft Office, particularly Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays, and respond to emergencies as required.
• Ability to work shifts of 10 hours or more; stand, sit, squat, or walk for extended periods; walk up and down stairs; and read.
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds.
• Outstanding organizational and administrative skills and excellent attention to detail.
• Ability to promote positive, fair, and ethical relations with team members as an ambassador of the Level99 brand.
• Compassionate, empathetic, humble, respectful, and kind, with very high emotional intelligence.
• Reliable car and current driver's license.
• Ability to train on-site at existing locations.

Nice To Haves

• Bachelor’s degree or higher in a related field, or equivalent experience.
• Knowledge of a second language, particularly Spanish or Portuguese.
• Previous or current experience as a General Manager or multi-unit leader.
• Experience with openings of hotels, restaurants, or entertainment establishments.
• Experience in the New Jersey market.

Responsibilities

• Lead and manage day-to-day beverage, entertainment, and event operations, maintaining a guest-first experience and overseeing team training, scheduling, compliance, standards, performance, and policies.
• Lead the operations management team in meeting unit financial performance goals and executing daily, weekly, and period-based projects while maintaining operating standards.
• Ensure excellent hospitality and team member satisfaction.
• Supervise and develop team members, especially operations managers, through professional development, scheduling, counseling, evaluations, recognition, and rewards.
• Recruit, hire, and train team members, overseeing the success and development of more than 75 people at the venue.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements as a hands-on operator.
• Provide feedback on the Level99 operations playbook while executing it as written and upholding consistent standards across operational areas.
• Identify operational performance, productivity, and efficiency gaps; implement corrective measures; and communicate lessons to the Director of Operations.
• Perform other duties as assigned.

Benefits

• Competitive base salary plus performance-based incentive.
• Health insurance options, including PPO and HMO plans.
• Dental plan.
• Vision plan.
• Life coverage.
• Accidental death and dismemberment coverage (AD&D).
• Short- and long-term disability coverage.
• Teladoc service.
• Prepaid legal coverage.
• Identity theft coverage.
• 401(k), Roth or Traditional.
• Hybrid schedule.
• Free admission to Level99 attractions and other incidental perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed