Assistant Director of Operations at Towson University

Capstone on Campus Management LLC•Towson, MD

7d•$70,000 - $75,000•Onsite

About The Position

Under the direct supervision of the Area Manager, the Assistant Director of Operations primary responsibilities are overseeing all aspects of the leasing process, occupancy, re-leasing, unit transfers, resident accounts, and delinquency management. This live-off position also requires a customer-focused and professional image through interactions with all internal and external customers is essential.

Requirements

Bachelor’s Degree required.
2-3 years of experience in student housing operations at a college or university or related experience in property management overseeing leasing and assignments.
Supervisory experience of full-time staff.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines effectively.
Working knowledge of Microsoft Word, Excel, and Outlook.
Be able to participate in an after-hours on-call duty rotation and respond to the campus within 30 minutes.
Ability to move and lift up to 35 pounds.
Ability to work 100% in-office Monday-Friday during posted office hours.

Nice To Haves

Master’s degree in related field preferred

Responsibilities

Oversee the day-to-day management of the leasing process (including the online application) and respond to telephone calls and electronic communications. To effectively oversee the online application process, website management is expected, including tracking potential resident interest, and ensuring all lease paperwork, fee receipt and data entry for prospective & new residents
Respond to prospect and resident inquiries regarding leasing, eligibility, move-in, lease renewals, room transfers and other occupancy issues.
Responsible for all data entry of resident information, assignment and account information into resident database (Entrada and University Residential Systems).
Coordinate re-leasing process including meeting with transitioning residents, educating residents about the process, completing re-leasing paperwork, and updating computer records.
Become familiar with all front office operations (phones, mail, work orders, general filing, etc) and all aspects of customer service to effectively supervise the Office Manager.
Keep accurate and organized records of all occupancy changes. Coordinate room transfer process.
Submit weekly and monthly reports on leasing, occupancy, and delinquencies.
Coordinate resident communications with regard to rental due dates, payment arrangements, and delinquencies. Collect rent and issue a receipt for payment when needed.
Supervise one professional Office Manager, including hiring and training, managing workflow, providing performance feedback, and approving payroll.
Assist with the opening and transitioning of the community at the beginning and end of each term and other officially scheduled breaks.
Serve in the evening and weekend on-call duty rotation. Respond to emergency calls by assessing the situation and determining the best course of action.
Perform weekly walkthroughs of residence halls, then complete and submit any work orders, where needed, to the Facilities Director within 24 hours.
Maintain building amenities and provide input on new amenities for the building.
Manage winter and summer turn spreadsheet in conjunction with the Facilities Director to ensure proper residence hall turnover.
Be aware and knowledgeable of facility issues and concerns. Inform Area Manager and Facilities Director of unresolved issues. Assist the maintenance team in reporting maintenance needs