Assistant Director of Maintenance

GEN HOTELS•Indianapolis, IN

6d•Onsite

About The Position

The Assistant Director of Maintenance at the Crowne Plaza Union Station in downtown Indianapolis is responsible for the safety and comfort of hotel guests and team members by ensuring the proper functioning of hotel equipment and systems, including HVAC, plumbing, electrical, and mechanical systems. The role performs routine maintenance, repairs, troubleshooting, and preventive maintenance; responds to guest maintenance requests; maintains service records; and helps ensure compliance with safety regulations. The Assistant Director also supports equipment installation, budget and expense control, energy management, preventive maintenance, and capital planning. Working with the Chief Engineer, this position helps manage staffing, assign work, establish team goals, train and coach team members, and maintain a safe and secure hotel environment. The role also maintains relationships with guests, regulatory agencies, and other outside contacts, and works to support high guest satisfaction. Other duties may be assigned by management.

Requirements

High school diploma or equivalent.
Minimum of 2 years of experience in hotel maintenance.
Strong understanding of building systems and equipment.
Ability to read and interpret technical manuals and schematics.
Excellent problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Perform routine maintenance on hotel equipment and systems, including HVAC, plumbing, electrical, and mechanical systems.
Respond to guest requests for maintenance assistance in a timely and professional manner.
Repair and troubleshoot equipment and system issues as needed.
Maintain accurate records of maintenance performed and equipment serviced.
Ensure compliance with safety regulations and standards.
Assist with installation of new equipment and systems as needed.
Monitor budgets and control expenses, with a focus on energy management, preventive maintenance, and capital planning.
Assist the Chief Engineer with day-to-day staffing, work planning and assignment, and establishing team member performance and development goals.
Educate and train team members on applicable laws and safety regulations, and ensure they have appropriate training, tools, and equipment.
Mentor, coach, and provide regular feedback to team members to help manage conflict and improve performance.
Ensure a safe and secure environment for guests and team members in compliance with regulatory policies and procedures.
Maintain relationships with guests, regulatory agencies, and other outside contacts as needed.
Understand and respond to customer needs to support a high level of guest satisfaction.
Carry out the preventive maintenance program to keep the facility maintained and in service for guests.
Perform other duties as assigned by management.