Assistant Director of Housing Operations for First Year Student

High Point University • High Point, NC

9d

About The Position

High Point University’s Assistant Director of Housing Operations for First-Year Students provides leadership and oversight for housing operations and the residential experience of incoming first-year students. The role coordinates housing assignments, supports occupancy management, administers housing processes, and provides service to students, families, and campus partners throughout the student lifecycle.

The Assistant Director represents Housing & Residence Life during recruitment, enrollment, and transition. The position works with Undergraduate Admissions, Institutional Advancement, OARS, and other campus partners to support clear communication, seamless housing processes, and positive experiences for students and families. The role calls for strong organization, attention to detail, sound judgment, effective communication, and the ability to manage multiple priorities in a fast-paced, student-centered environment.

Requirements

• Bachelor’s degree required.
• Microsoft Office Suite knowledge and experience.
• Customer service experience required.
• Knowledge of student information systems, housing management systems, and technology used to support housing operations.
• Ability to develop clear, effective, student-centered communications.
• Ability to establish and maintain productive relationships with students, families, faculty, staff, and university partners.
• Ability to facilitate meetings, presentations, and information sessions for varied audiences.
• Ability to work independently and contribute effectively to a collaborative team.
• Ability to work effectively in a fast-paced, high-volume environment with frequent interruptions and changing priorities.
• Ability to remain calm and solution-focused when responding to complex, urgent, or challenging situations.
• Some evening and/or weekend work is part of the schedule.

Nice To Haves

• Master’s degree preferred.
• Experience with StarRez housing software preferred.

Responsibilities

• Oversee housing operations and processes for incoming first-year students.
• Coordinate and administer first-year housing assignments, including application review, room selection, placement, reassignment, and related processes.
• Represent Housing & Residence Life at Open House and Orientation events.
• Support recruitment and enrollment initiatives by explaining the residential experience and responding to housing-related questions from prospective students and families.
• Use StarRez and university databases to maintain accurate student and assignment information.
• Generate reports and provide data-informed recommendations regarding first-year housing operations.
• Serve as a liaison between Housing and campus partners, including the Office of Accessibility Resource Services, Institutional Advancement, Admissions, and Student Accounts.
• Perform other duties as assigned by the Director of Housing Operations or Assistant Vice President for Housing & Residence Life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level