Senior Assistant Director of First-Year Recruitment

UMass Boston•Boston, MA

About The Position

The Senior Assistant Director of First-Year Recruitment works in the Undergraduate Admissions Office and reports to the Senior Associate Director of Undergraduate Admissions. The role attracts prospective students through on- and off-campus visits, college fairs, special projects, and partnerships with high schools and community-based organizations. It monitors prospects and applications in an assigned recruitment territory, develops strategies to convert prospects to enrolled students, reviews applications and makes admission decisions, conducts information sessions, and provides career and enrollment counseling. The position supports recruitment and admissions functions for programs including Directions for Student Potential (DSP) and Early College. It builds internal and external relationships to support enrollment and coordinates with university stakeholders to promote consistent communications and a smooth onboarding process. The role also tracks and analyzes applicant data, collaborates with campus partners, supports recruitment events and transfer initiatives, and may contribute to staff training and seasonal hiring.

Requirements

Bachelor’s degree.
Three to five years of experience in post-secondary undergraduate admissions.
Demonstrated success in effective communication and management skills.
Experience in recruitment, applicant reading, and student counseling.
Demonstrated leadership or experience managing groups or academic- or admission-based programs.
Excellent communication and presentation skills and a thorough understanding of first-year student recruitment and enrollment.
Strong organizational skills, attention to detail, and demonstrated understanding of admissions systems.
Experience using technology for recruitment and outreach, including familiarity with Customer Relationship Management (CRM) software.
Strong data background and experience using data for goal setting, recruitment planning, and decision-making.
Must maintain a valid driver’s license and/or reliable transportation to travel throughout the identified recruitment territory.
Ability to work a flexible schedule, including evenings, weekends, and off-campus recruiting events.
Knowledge of standard administrative software programs and ability to use technology.
Ability to provide customer service to internal and external audiences, work independently and as a team member, multitask, prioritize tasks, meet deadlines, and manage time efficiently.
Ability to build and maintain professional working relationships and work thoughtfully in a multicultural environment.
Strong oral and written communication, interpersonal, organizational, and problem-solving skills, and a strong commitment to customer service.

Nice To Haves

Master’s degree.
Demonstrated experience working with a diverse group of students and various publics.
Experience managing and directing student employees and/or staff.
Experience managing groups or specific programs.
Experience with Slate Technolutions.
Proficiency in another language; Spanish is preferred.

Responsibilities

Conduct recruitment activities, including scheduling on- and off-campus visits and developing partnerships with high schools, community colleges, and community agencies.
Use data to analyze recruitment efforts within the assigned territory and across internal and external partnerships.
Monitor prospects and applications in the assigned geographic territory and develop strategies to convert prospects to enrolled students.
Review admission applications and render admission decisions to help meet enrollment goals for targeted application pools.
Conduct interviews and information sessions and provide career and enrollment counseling to students.
Track, collect, and analyze prospect and applicant data for access-based programs, and provide in-progress and historical data and reports.
Maintain statistical data for the assigned applicant pool, oversee its decision activities, and monitor participants’ progress through contact with relevant campus faculty and staff.
Collaborate with campus constituents, including Pre-Collegiate Programs, Student Support Services, and Pathways and Multilingual Programs, by providing information and context about recruitment practices and admission processes.
Identify, coordinate, and cultivate relationships with community-based organizations and strategic partners in key markets.
Work with the Senior Associate Director and Director to design and implement marketing, communication, programming, and external outreach strategies.
Participate in committees that affect designated applicant pools.
Serve as an agent on the office’s main telephone queueing system.
Assist with transfer recruitment initiatives as needed.
Support Undergraduate Admission recruitment, yield, and other campus events as appropriate.
Create, facilitate, or contribute to office training initiatives and prepare presentations for admissions staff when requested by the Senior Associate Director or Director.
Assist with recruiting, interviewing, hiring, and training non-benefitted seasonal readers and/or recruiters.
Perform additional duties as assigned.