Assistant Director for Housing Operations

Ursinus College•Collegeville, PA

2h•Onsite

About The Position

The Assistant Director for Housing Operations manages the systems, applications, and administrative processes supporting the College’s residential housing program. As the primary functional administrator for StarRez, the position configures housing workflows, develops and maintains portals and applications, supports accurate housing data and reporting, and coordinates housing processes throughout the academic year. The role leads operational planning and implementation for annual housing selection, spring and summer housing, roommate matching, move-in, early arrival, break housing, extended stays, and residence hall damage billing. Working with Residence Life colleagues and campus partners, the Assistant Director promotes reliable systems, consistent procedures, clear communications, timely processing, and a student-centered housing experience. This is a live-on position that includes participation in the Residence Life on-call duty rotation. Evening, weekend, and peak-period availability may be required. The position includes an on-campus apartment and meal plan, subject to College policy and applicable terms.

Requirements

Bachelor’s degree from an accredited institution.
Three or more years of relevant experience with StarRez or a comparable housing management system, including system administration, configuration, portal or application development, or workflow management.
Experience coordinating housing selection, room assignments, move-in, billing, or other recurring operational processes.
Strong organizational, analytical, project-management, and problem-solving skills, including the ability to manage multiple projects and time-sensitive deadlines.
Ability to work with data, maintain accurate records, develop process documentation, and identify opportunities for operational improvement.
Excellent written and verbal communication skills, including the ability to explain technical or administrative processes clearly to students and colleagues.
Demonstrated ability to collaborate effectively with colleagues and campus partners and provide responsive, student-centered service.
Proficiency with common office productivity and data-management applications.
Availability for the Residence Life on-call duty rotation; evening, weekend, and peak-period availability may be required.

Nice To Haves

Advanced experience with StarRez configuration, portals, reporting, data management, or workflow improvement.
Experience using reports, process documentation, and stakeholder feedback to evaluate and improve administrative services.
Master’s degree in higher education, student affairs, business administration, or a related field.

Responsibilities

Serve as the primary functional administrator for StarRez housing processes, including configuration of workflows, process settings, business rules, and related functionality.
Develop, maintain, and improve StarRez portals, forms, and applications for housing selection, assignments, roommate matching, special housing requests, and other approved processes.
Plan and conduct testing of new or revised workflows; troubleshoot system issues; and coordinate upgrades or changes with College partners and vendor support as needed.
Maintain system settings, process documentation, and user guidance; address data-quality issues and support consistent use of housing data.
Develop and maintain operational reports, rosters, and tracking tools for housing assignments, application status, billing coordination, and departmental planning.
Recommend system enhancements, process automation, and improvements to usability, accuracy, efficiency, and the student experience.
Develop and maintain the annual housing operations calendar and timelines for housing selection, spring and summer housing, roommate matching, and recurring assignment processes.
Coordinate application launches, eligibility parameters, deadlines, selection steps, assignment workflows, notifications, and follow-up in accordance with College policies and departmental decisions.
Administer technical and procedural components of housing selection and assignment processes and document process steps, settings, and outcomes.
Coordinate with Residence Life colleagues and campus offices to confirm requirements, communicate deadlines, resolve routine issues, and ensure process information is accurate and consistent.
Review outcomes after major housing cycles, identify recurring questions and bottlenecks, and recommend improvements informed by data, feedback, and student needs.
Manage residence hall damage billing, including documentation, review schedules, billing submissions, recordkeeping, and student communications.
Coordinate damage billing with Residence Life staff and appropriate College offices to support consistent documentation, accurate charges, timely processing, and resolution of questions or discrepancies.
Maintain damage billing procedures and records, identify incomplete or inconsistent information, and recommend improvements to transparency and reliability.
Manage systems, applications, calendars, and tracking processes for fall and spring move-in, early arrival, break housing, extended stays, and other designated housing periods.
Develop and maintain application workflows, forms, approval steps, instructions, and communications in coordination with College policies and designated decision-makers.
Coordinate housing rosters, assignment information, deadlines, and operational details with Residence Life colleagues and campus partners.
Monitor application submissions and processing status, resolve routine system or workflow issues, and refer policy exceptions or decisions beyond the position’s authority to the appropriate supervisor.
Prepare clear, timely, accessible, and accurate communications for students and campus partners about housing applications, selection, assignments, billing, and special housing periods.
Provide responsive customer service by explaining housing processes, helping users navigate applications, and directing policy questions or complex cases to appropriate staff.
Collaborate with Residence Life colleagues and relevant offices, which may include Student Accounts, Information Technology, Facilities, and Public Safety.
Maintain current procedures, process records, calendars, and reference materials to support continuity, transparency, and consistent administration.
Monitor the effectiveness of housing systems and workflows using data, process results, stakeholder feedback, and recurring service issues.
Identify opportunities to improve data accuracy, reduce manual or duplicative work, strengthen communications, and make processes easier for students and staff to navigate.
Contribute to departmental planning, training, and operational preparation for key housing periods; share process updates and guidance with colleagues.
Support residence hall opening, closing, move-in, and other key housing operations as assigned.
Participate in departmental meetings, training, planning, and College initiatives as appropriate.
Participate in the Residence Life on-call duty rotation and provide evening, weekend, or peak-period availability as required.
Perform other duties as assigned that are consistent with the scope and level of the position.