Assistant Director of Housing Facilities

Ferris State University • Big Rapids, MI

10d • Onsite

About The Position

The Assistant Director of Housing Facilities oversees maintenance, repairs, renovations, and key activities for Housing buildings. The role coordinates with Facilities Management on housing-related needs, including setting priorities, managing assets, and overseeing other facility-related activities. The position is a continuing, full-time, 12-month staff role based at the Big Rapids Main Campus and reports directly to the Director of Housing and Residence Life.

The Assistant Director leads facility management for the residence hall, apartment, and suite system; coordinates work orders and purchasing; monitors health, safety, and cleanliness; and manages access-control processes and housing assets. The role also serves as a member of the Housing and Residence Life leadership team, supports staff training and student-centered services, and may respond to escalated calls and emergencies outside normal business hours, including evenings and weekends. Salary is advertised at $71,025, with placement determined by qualifications, experience, and internal pay equity. The selected candidate must be authorized to work in the United States at hire without employer sponsorship.

Requirements

• Bachelor's degree; applicants must provide an unofficial transcript showing the institution, applicant name, degree date, and degree awarded.
• Five years of related work experience.
• Effective problem-solving and decision-making skills.
• Ability to multitask, adjust to multiple demands, shift priorities, and handle unexpected events.
• Openness to new ideas and approaches to work.
• Ability to support teaching and learning and create a student-centered environment while providing flexible, responsive, high-quality service and continually improving practices and procedures.
• Ability to accept responsibility and ownership for decisions, actions, and outcomes.
• Effective oral, written, and electronic communication skills that promote positive relationships and results.
• Willingness and ability to work consistently outside normal business hours and respond promptly to students and student staff.
• Successful experience working directly with people from diverse cultural, educational, socioeconomic, and life backgrounds.
• Ability to operate a university or personal vehicle safely and meet university driving authorization requirements.
• Authorization to work in the United States at the time of hire without employer assistance or sponsorship, now or in the future.

Nice To Haves

• Master's degree.
• Project management experience.
• Experience developing, implementing, and automating workflow processes.
• Experience in higher education or a similar industry.

Responsibilities

• Lead facility management for the residence hall, apartment, and suite system.
• Serve as the primary communication channel between Housing and Residence Life and Facilities Management for facility- and grounds-related matters.
• Process, submit, review, and track facility maintenance requests, work orders, and purchase orders; monitor quality control and cost consistency; and prepare reports on work order completion and costs.
• Review health, safety, and cleanliness issues across housing facilities and coordinate corrective action with housing and facilities teams.
• Conduct regular walking and driving tours of housing facilities and grounds and facilitate appropriate follow-up actions.
• Coordinate building readiness for opening, closing, and programmatic needs, including room preparation, common-area repair and cleaning, and room, apartment, and suite turnover.
• Provide expertise on facility-related topics, maintenance practices, safety, and accommodations for residence halls, suites, and apartments.
• Manage housing key, lock, and access-control processes, including ordering, distribution, security, audits, and coordination with Facilities Management, locksmiths, and university IT.
• Serve as the functional subject matter expert for the automated access-control system and the security camera system used in housing buildings.
• Troubleshoot and help resolve facility, IT, and related complaints routed through Housing and Residence Life; report semester feedback to campus partners about customer satisfaction and work quality.
• Ensure department vehicles receive maintenance and remain in working condition through Facilities Management.
• Maintain an inventory of housing assets, including vehicles, cell phones, furnishings, and equipment, and maintain plans for their maintenance, repair, and replacement.
• Serve on the Housing and Residence Life leadership team and respond to escalated calls during the on-call rotation; come to campus as needed for fire, student health, facility, and other major emergencies.
• Train staff on facility management, charge slips, facility emergencies, and other facility-specific responses.
• Create preventive maintenance and long-term plans for housing facilities and help provide leadership and vision to Housing and Residence Life.
• Assist with central office management.
• Purchase furniture and other items for the Housing department in accordance with university policies and procedures; maintain and arrange repairs for lobby games and Housing-controlled accommodation assets.
• Operate a university or personal vehicle safely while performing job duties and meet university driving authorization requirements, including authorization for a driving-record check.
• Carry out responsibilities in accordance with university policies and applicable laws, and maintain confidentiality as required by policy or law.
• Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences.
• Support, promote, and develop university student enrollment and retention initiatives.
• Perform other duties assigned within the position classification area.
• Represent the department, unit, and division on University committees as appropriate.
• Assist with technology updates, deliver posters and game items to housing communities, and troubleshoot housing items when appropriate.
• Maintain the Housing shared reservation calendar and leadership duty calendar.
• Assist with recruiting, training, and retaining residence hall professional and student staff.
• Build community through programming and help students learn life skills such as cleaning and laundry.
• Respond promptly to students and student staff through email, calls, texts, and other communication channels, including outside normal business hours.

Benefits

• Comprehensive benefits package, including health care and vacation; details are provided through the university's Admin / Admin Temp Benefit Plans information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level