Assistant Director of Housekeeping

Auberge Collection•Dallas, TX

14h

About The Position

The Assistant Director of Housekeeping supports the Director of Housekeeping in managing the department’s daily operations. The role helps ensure that guest rooms, public areas, residences, and other assigned spaces meet hotel standards for cleanliness, presentation, safety, and service. The Assistant Director leads team members, coordinates with other departments, monitors quality and productivity, and helps manage staffing, supplies, and operating costs. Success includes consistently clean and well-presented spaces, timely resolution of guest and operational issues, effective team leadership, accurate department records, and responsible use of labor and supplies.

Requirements

At least 3 years of housekeeping leadership experience in a hotel or resort.
Strong knowledge of housekeeping operations, cleaning standards, room inspections, and guest-service practices.
Ability to lead, motivate, and develop a diverse team.
Strong communication, organization, problem-solving, and follow-up skills.
Ability to manage competing priorities and make sound decisions in a fast-paced environment.
Familiarity with hotel property-management and housekeeping systems, scheduling tools, and standard office software.
Understanding of workplace safety, chemical handling, sanitation, and hotel privacy procedures.
Flexibility to work shifts, weekends, holidays, and varied hours as hotel operations require.
Ability to walk the property and perform inspections throughout a shift, with or without reasonable accommodation.
Experience with budgeting, labor management, and inventory control.
Ability to handle guest concerns professionally and effectively.

Nice To Haves

Luxury or full-service hotel experience.

Responsibilities

Assist with planning and overseeing daily housekeeping operations across guest rooms, public areas, laundry, back-of-house spaces, and residences.
Inspect rooms and public areas for cleanliness, presentation, maintenance, safety, and compliance with brand standards; track results and address trends.
Coordinate staffing, schedules, assignments, attendance, and coverage based on occupancy and operational needs.
Lead daily stand-up meetings to share goals, VIP arrivals, priorities, and operational updates.
Monitor room status and partner with Front Office, Engineering, and other teams to resolve delays, guest requests, room discrepancies, and maintenance issues.
Respond to guest concerns promptly and professionally, and follow up to confirm resolution.
Support, coach, and develop supervisors and team members; assist with recruitment, onboarding, training, performance feedback, and disciplinary processes.
Manage supplies, amenities, linen, uniforms, and equipment; monitor inventory, productivity, payroll, budgets, and cost controls.
Ensure compliance with cleaning procedures, guest privacy, workplace safety, and proper chemical handling and storage, including applicable OSHA guidelines.
Maintain accurate schedules, inspection reports, incident documentation, and other departmental records; communicate significant issues and follow-up needs to leadership.
Oversee residential housekeeping services with attention to owner preferences, special requests, scheduling, privacy, and luxury brand expectations.