Assistant Director of Housekeeping Services

Marriott • Detroit, MI

8h • $73,000 - $89,000

About The Position

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public spaces, and employee areas are clean and well maintained. Directs and works with the team to execute housekeeping operations, support guest and employee satisfaction, and achieve the operating budget. Inspects areas of responsibility and follows up with plans to improve results.

The role manages housekeeping operations and budgets, including staffing, work assignments, supplies, inspections, equipment, uniforms, shift operations, policy compliance, and communication of departmental goals. It also supports human resources activities such as employee training, scheduling, feedback, recognition, discipline, and hiring. The position contributes to exceptional customer service by modeling positive guest relations, addressing complaints, supporting corrective action plans, and encouraging continuous service improvement.

Marriott International describes itself as an equal opportunity employer committed to a welcoming, inclusive, and non-discriminatory environment. JW Marriott highlights associate well-being, camaraderie, training, development, recognition, and opportunities to pursue passions in a luxury environment.

Requirements

• High school diploma or GED and 2 years of experience in housekeeping or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

• Review staffing levels to meet guest-service, operational, and financial needs.
• Obtain room-cleaning and prospective checkout lists to prepare work assignments.
• Inventory stock and ensure adequate supplies.
• Supervise inspections of guestrooms and public spaces.
• Manage housekeeping operations to achieve or exceed budgeted goals.
• Ensure employees have appropriate supplies, equipment, and uniforms.
• Communicate areas needing attention and follow up to confirm understanding.
• Supervise daily housekeeping shift operations and ensure compliance with policies, standards, and procedures.
• Participate in departmental meetings and communicate departmental goals.
• Use on-the-job training tools to train new room attendants and provide follow-up training.
• Build and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand expectations and parameters.
• Administer property policies fairly and consistently and ensure disciplinary procedures and documentation comply with policy.
• Observe employee service behaviors and provide feedback.
• Ensure employee recognition occurs across all shifts.
• Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in progressive discipline procedures.
• Participate in interviewing and hiring team members with appropriate skills.
• Set a positive example for guest relations.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.

Benefits

• JW Marriott describes opportunities for training, development, and recognition, a community-oriented work experience, and a focus on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED