Assistant Director of Group Visits

Towson University•Towson, MD

20h

About The Position

The Assistant Director of Group Visits manages campus visit experiences for admitted and prospective undergraduate students, including international and transfer students, as well as schools, community organizations, and other visiting groups. The role oversees the full group visit process, including intake, registration, scheduling, communications, logistics, CRM management, coordination with campus partners, and Student Ambassador staffing and support. It also supports daily campus tours and visits, coordinates information session presentations, develops programs, maintains dedicated visit spaces, technology, and materials, and provides customer service through the campus tours phone line and shared email inbox. In collaboration with the Assistant Director of Campus Visits, this position helps plan and operate the campus visit program. Responsibilities include developing the annual campus visit and group visit calendar; recruiting, hiring, training, and evaluating Student Ambassadors; coordinating semester availability and staffing assignments; serving on the Student Supervisor Committee; and supporting visit materials, office and facility spaces, and daily operational coverage. The position assists with small, mid-sized, and large-scale recruitment and yield events alongside the Assistant Director of Visits, Assistant Director of Events, and Senior Assistant Director. It also supports social media marketing and on-campus, off-campus, and virtual events with other Admissions staff, and coordinates visit experiences with campus offices and departments. General admissions duties include customer service, applicant processing, holistic review, on-campus events, special projects, campus committees, and other assigned duties. The position requires understanding admissions policies and requirements. Evening and weekend work is required during campus tours and events. Telework may be available up to two days per week after 90 days of service in good standing.

Requirements

Bachelor's degree.
Two years of relevant experience.
Demonstrated excellent customer service and event planning skills.
Strong problem-solving abilities, excellent verbal and written communication skills, and exceptional attention to detail.
Ability to work collaboratively as part of a team, with an innovative mindset and positive attitude.
Strong work ethic and attentiveness to cross-cultural communication, with an active contribution to office welfare in a high-volume, fast-paced environment.
Strong analytical skills and ability to work independently.
Familiarity with and use of technology.

Nice To Haves

Proficiency with software systems such as Slate, Salesforce, and Trello.
Experience in event planning, visit or group tour management, or customer service in higher education, retail, hospitality, or related industries.
Student or staff supervisory experience.

Responsibilities

Manage campus visit experiences for admitted and prospective undergraduate students and visiting groups, including international and transfer students, schools, and community organizations.
Oversee the group visit process, including intake, registration, scheduling, communications, logistics, CRM management, campus partner coordination, and Student Ambassador staffing and support.
Support daily campus tours and visits programs, coordinate information session presentations, and develop programs.
Maintain dedicated visit spaces, technology, and materials, and provide customer service through the campus tours phone line and shared email inbox.
Collaborate on planning and operating the campus visit program and developing the annual campus visit and group visit calendar.
Recruit, hire, train, and evaluate Student Ambassadors; coordinate their semester availability and staffing assignments.
Serve on the Student Supervisor Committee and support visit materials, office and facility spaces, and daily operational coverage.
Assist with planning and executing recruitment and yield events of varying sizes.
Support social media marketing and on-campus, off-campus, and virtual events in collaboration with Admissions staff.
Coordinate visit experiences with other campus offices and departments.
Perform general admissions duties, including customer service, applicant processing, holistic review, events, special projects, and campus committee work.
Understand admissions policies and requirements.